Hotel Room Attendant with Day 1 Benefits & Growth

First Hospitality, Inc.; Toledo (OH); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Insurance enrollment from DAY 1

Paid time off from DAY 1

Holiday pay from DAY 1

401(k) enrollment after 30 days

Hotel and travel discounts

Professional development and promotion

Job summary

First Hospitality, Inc. invites applications for a Room Attendant to contribute to an exceptional guest experience by cleaning and styling hotel rooms and public areas to brand standards.

You will refresh rooms with amenities and promptly address guest requests, ensuring a welcoming environment for guests returning to their rooms. The role emphasizes attention to detail, professionalism, and collaboration with the Guest Services team to resolve issues and support hotel leadership.

Qualifications

• Effective verbal and written communication skills.
• Must be able to speak, read, and write in primary language(s) used in the workplace.
• 8+ hours per day; stand and walk frequently.
• Lift, lower, and maneuver up to 30 pounds occasionally.
• Reach, bend, stoop, and pivot frequently throughout the workday.

Responsibilities

• Clean and style hotel rooms and public areas efficiently, to brand expectations.
• Refresh and replenish guest rooms with amenities, supplies, linen, and collateral to ensure all items are available for guest use according to brand standard.
• Take proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary.
• Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.
• Take ownership to resolve guest challenges, working collaboratively with the hotel’s Guest Services team and hotel leadership.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• Take on additional tasks as necessary or assigned by hotel leadership.

Skills

Communication skills

Reading & writing

Physical stamina

Customer service

Job description

First Hospitality, Inc. invites applications for a Room Attendant to contribute to an exceptional guest experience by cleaning and styling hotel rooms and public areas to brand standards.

You will refresh rooms with amenities and promptly address guest requests, ensuring a welcoming environment for guests returning to their rooms. The role emphasizes attention to detail, professionalism, and collaboration with the Guest Services team to resolve issues and support hotel leadership.