Guest Room Attendant — Day-1 Benefits & Growth

Residence-Inn-By-Marriott-0964fef8; Ann Arbor (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Insurance from Day 1

PTO from Day 1

Holiday pay from Day 1

401(k) after 30 days

Hotel discounts

Professional development

Job summary

First Hospitality seeks a Room Attendant to maintain pristine guest rooms and public areas in our Chicago-based portfolio. You will consistently clean, style, and replenish amenities to brand standards, addressing guest requests promptly and collaborating with Guest Services to resolve issues.

The role emphasizes attention to detail, reliability, and strong communication to ensure a welcoming environment for guests across brands and properties.

Qualifications

• Effective verbal and written communication skills.
• Must be able to speak, read, and write in primary language(s) used in the workplace.
• 8+ hours per day; stand and walk frequently throughout the workday.
• Lift, lower, and maneuver up to 30 pounds occasionally.
• Reach, bend, stoop, and pivot frequently throughout the workday.

Responsibilities

• Clean and style hotel rooms and public areas efficiently, to brand expectations, and with great attention to detail.
• Refresh and replenish guest rooms with amenities, supplies, linen, and applicable collateral to ensure all items are available for guest use according to brand standard.
• Take proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary.
• Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.
• Take ownership to resolve guest challenges, working collaboratively with the hotel’s Guest Services team and hotel leadership.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• Take on additional tasks as necessary or assigned by hotel leadership.

Skills

Communication

Job description

First Hospitality seeks a Room Attendant to maintain pristine guest rooms and public areas in our Chicago-based portfolio. You will consistently clean, style, and replenish amenities to brand standards, addressing guest requests promptly and collaborating with Guest Services to resolve issues.

The role emphasizes attention to detail, reliability, and strong communication to ensure a welcoming environment for guests across brands and properties.