Hotel Room Attendant - Detail-Driven, Guest-Focused

Grand Casino Mille Lacs; Onamia (MN); On-site; USD 17,000 - 22,000; Full time

Job summary

Grand Casino Mille Lacs is seeking a Hotel Room Attendant to uphold an exceptional standard of cleanliness in guest rooms and on hotel floors. You will vacuum, dust, restock linens, and ensure the brand standards are followed throughout the property.

You will also handle trash, laundry coordination, and assist with linen movement and supply stocking while delivering courteous service to guests and supporting a collaborative housekeeping team.

Qualifications

• Exceptional attention to detail to ensure high standards of cleanliness and presentation in Guest rooms.
• Ability to perform physical tasks such as vacuuming, sweeping, scrubbing, and lifting linen and supplies.
• Strong time management skills to efficiently clean rooms and manage tasks within allotted time frames.
• Flexibility to adapt to changing priorities and handle various tasks as needed.
• Commitment to delivering outstanding service and ensuring Guest satisfaction.
• Basic communication skills to report issues to supervisors and interact with Guests.
• Ability to work effectively as part of a team and contribute to the overall success of the housekeeping department.
• Willingness to work in various roles and during peak hours as needed to support the team and reduce Guest wait times.
• Maintaining a professional demeanor and appearance, with a commitment to regular attendance and punctuality.

Responsibilities

• Vacuum, sweep, scrub, mop, and clean carpets and flooring in Guest rooms.
• Dust, polish, and vacuum furniture, glass, mirrors, curtains, framed pictures, appliances, and other fixtures in Guest rooms.
• Scrub, disinfect, and deodorize showers, toilets, wash basins, and other bathroom fixtures.
• Remove trash and debris from Guest rooms.
• Strip beds, collect dirty linens, and make beds with fresh linens.
• Replenish linens, towels, amenities, and other supplies in Guest rooms.
• Stock carts daily with supplies.
• Strip Guest rooms of all soiled linen and used towels.
• Follow all policies and procedures regarding the handling of lost and found items.
• Notify the Supervisor of any incidents or conflicts that affect normal business operations or Guest services.
• Dust, sweep, mop, scrub, vacuum, and clean assigned hotel floor common areas.
• Deep clean rugs, carpets, upholstered furniture, and draperies as needed.
• Transport trash and dirty linens to designated areas.
• Assist with the arrival of the laundry truck and transport clean products to the storage areas.
• Perform other departmental duties as assigned to contribute to the overall success and efficiency of the team.

Skills

Attention to detail

Physical tasks

Time management

Flexibility

Customer service

Communication

Teamwork

Adaptability

Punctuality

Job description

Grand Casino Mille Lacs is seeking a Hotel Room Attendant to uphold an exceptional standard of cleanliness in guest rooms and on hotel floors. You will vacuum, dust, restock linens, and ensure the brand standards are followed throughout the property.

You will also handle trash, laundry coordination, and assist with linen movement and supply stocking while delivering courteous service to guests and supporting a collaborative housekeeping team.