Hotel Restaurant Manager: Guest Experience & Team Leadership

TPG Hotels & Resorts; Chatham (MA); On-site; USD 85,000 - 120,000; Full time

Job summary

TPG Hotels & Resorts is seeking a qualified hotel operations leader to manage restaurant services, staff scheduling, and department budgets. The role emphasizes guest satisfaction, staff development, and adherence to company policies and brand standards.

The position requires strong leadership, communication, and problem-solving abilities, with experience in HR, safety, and financial controls to ensure smooth daily operations.

Qualifications

• Guest service leadership and staff management.
• Experience coaching, hiring and performance reviews.
• Budgeting, inventory controls and supplier management.
• Knowledge of safety, alcohol policies and training requirements.
• Strong communication, organizational and problem-solving skills.

Responsibilities

• Oversee restaurant services and staff scheduling; manage department budget.
• Train, motivate and coach associates; ensure guest service standards.
• Address guest needs and resolve complaints to maintain satisfaction.
• Recruit, hire, and discipline staff in line with company policy.
• Monitor brand standards, local regulations and internal controls.

Skills

Guest Satisfaction

HR Management

Sales/Profitability

Life Safety

Asset Management

Leadership

Communication

Administration

Education

High school + hospitality management studies

Job description

TPG Hotels & Resorts is seeking a qualified hotel operations leader to manage restaurant services, staff scheduling, and department budgets. The role emphasizes guest satisfaction, staff development, and adherence to company policies and brand standards.

The position requires strong leadership, communication, and problem-solving abilities, with experience in HR, safety, and financial controls to ensure smooth daily operations.