Hotel Reservations Specialist

PORTOLA HOTEL & SPA; Monterey (CA); On-site; USD 28,000 - 32,000; Full time

Job summary

Portola Hotel & Spa in Monterey, CA is seeking a Reservations Agent to handle incoming reservation calls and emails, make reservations, modifications, and cancellations, and answer questions on rates, facilities, guestrooms, services and promotions. This role requires attention to detail, strong time management, and the ability to work in both administrative and technical capacities.

The ideal candidate will have knowledge of OPERA, SynXis, and Passkey, with Revinate as a plus; must be

Qualifications

• Able to handle multiple guest inquiries via phone and email with accuracy and courtesy.
• Knowledge of hotel systems to assist with reservations, modifications, and cancellations.
• Proficiency with MS Word and Outlook for daily operations.

Responsibilities

• Remain informed of all departmental communications and events to provide friendly and professional service to guests and employees.
• Through individual effort and teamwork, employees will ensure all guest contact is handled in a timely and professional manner.
• Display thorough knowledge of all aspects of the Reservations Department. Ensure accurate and complete use of all systems to provide professional service to all guests.
• Display thorough working knowledge of all room rates and market codes. Demonstrate ability to determine appropriate discount rates.
• Demonstrate complete working knowledge of the Central Reservations System and Passkey to maximize hotel revenue.
• Work closely with Front Office and Sales Departments to obtain all necessary group information. Effectively communicate all necessary information to Front Office. Meet required deadlines.
• Adhere to all Portola Hotel & Spa policies and procedures with respects to cash handing, check cashing and billing. Ensure timely response to all needs and requirements of Accounting Department.

Skills

Customer service

Time management

Phone & email communication

Education

High School Diploma / G.E.D.

Tools

OPERA

SynXis

Passkey

Revinate

Microsoft Word

Outlook

Job description

Portola Hotel & Spa in Monterey, CA is seeking a Reservations Agent to handle incoming reservation calls and emails, make reservations, modifications, and cancellations, and answer questions on rates, facilities, guestrooms, services and promotions. This role requires attention to detail, strong time management, and the ability to work in both administrative and technical capacities.

The ideal candidate will have knowledge of OPERA, SynXis, and Passkey, with Revinate as a plus; must be