Resort Reservations Agent — Hourly + Incentives

Carneros Resort and Spa; Napa (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Incentives

Job summary

Carneros Resort and Spa in Napa, California, is seeking a Reservations Sales Agent to manage guest inquiries, book reservations, and ensure a seamless arrival experience for guests at a luxury resort. The role requires strong communication, attention to detail, and the ability to multitask in a fast-paced environment; the position is hourly with incentives.

You will handle inquiries via phone, email, and online platforms, coordinate with front office and other departments, process payments, and

Qualifications

• High School diploma or equivalent; hospitality degree preferred.
• 1–2 years in reservations or guest services, preferably in a luxury hotel or resort.
• Strong communication and interpersonal skills with guest service focus.
• Proficiency in reservation systems and Microsoft Office Suite.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Handle incoming reservation inquiries via phone, email, and online booking platforms.
• Provide information on room availability, rates, dining reservations, and amenities.
• Book reservations accurately, noting guest preferences and special requests.
• Process payments and send confirmation details to guests.
• Manage and update reservation records, including changes and cancellations.

Skills

Reservation system proficiency

Microsoft Office

Multitasking

Strong communication

Education

High School diploma or equivalent

Hospitality degree preferred

Tools

Reservation systems

MS Office Suite

Job description

Carneros Resort and Spa in Napa, California, is seeking a Reservations Sales Agent to manage guest inquiries, book reservations, and ensure a seamless arrival experience for guests at a luxury resort. The role requires strong communication, attention to detail, and the ability to multitask in a fast-paced environment; the position is hourly with incentives.

You will handle inquiries via phone, email, and online platforms, coordinate with front office and other departments, process payments, and