Hotel Reservations & Guest Services Pro

Flik Hospitality Group; Austin (TX); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Discounted parking

Cap Metro Public Transportation

Free meals when on duty

Job summary

Flik Hospitality Group in Austin, TX is hiring a full-time Reservations Agent at the AT&T Hotel and Conference Center. You will check guests in and out, handle group room blocks, and respond to guest requests by phone or email.

The role requires prior reservations and hotel experience; you will coordinate with sales and events teams, process payments, and upsell hotel services. Perks include discounted parking, Cap Metro transportation, and free meals while on duty. Apply online.

Qualifications

• Experience in hotel reservations is preferred.
• Prior reservations and hotel industry exposure is a plus.

Responsibilities

• Completes the registration/check-in process by inputting and retrieving information from a computer system.
• Assists guests with check out payments or charges and records vouchers or forms of payment.
• Responds to guest requests via phone or email and forwards to appropriate team members as needed.
• Balances and accounts for services and room charges on guest statements.
• Provides information about the facility, services and amenities and assists in emergency situations.

Skills

Reservations experience

Hotel experience

Job description

Flik Hospitality Group in Austin, TX is hiring a full-time Reservations Agent at the AT&T Hotel and Conference Center. You will check guests in and out, handle group room blocks, and respond to guest requests by phone or email.

The role requires prior reservations and hotel experience; you will coordinate with sales and events teams, process payments, and upsell hotel services. Perks include discounted parking, Cap Metro transportation, and free meals while on duty. Apply online.