GUEST SERVICES AGENT (FULL TIME)

Flik Hospitality Group; Austin (TX); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Discounted parking

Cap Metro Public Transportation

Free meals when on duty

Job summary

Flik Hospitality Group in Austin, TX is hiring a full-time Reservations Agent at the AT&T Hotel and Conference Center. You will check guests in and out, handle group room blocks, and respond to guest requests by phone or email.

The role requires prior reservations and hotel experience; you will coordinate with sales and events teams, process payments, and upsell hotel services. Perks include discounted parking, Cap Metro transportation, and free meals while on duty. Apply online.

Qualifications

• Experience in hotel reservations is preferred.
• Prior reservations and hotel industry exposure is a plus.

Responsibilities

• Completes the registration/check-in process by inputting and retrieving information from a computer system.
• Assists guests with check out payments or charges and records vouchers or forms of payment.
• Responds to guest requests via phone or email and forwards to appropriate team members as needed.
• Balances and accounts for services and room charges on guest statements.
• Provides information about the facility, services and amenities and assists in emergency situations.

Skills

Reservations experience

Hotel experience

Job description

• We are hiring immediately for a full time RESERVATIONS AGENT position.
• Location: AT&T Hotel and Conference Center - 1900 University Avenue, Austin, TX 78705. Note: online applications accepted only.
• Schedule: Full time schedule. Days and hours may vary. Further details upon interview.
• Requirement: Previous reservations and hotel experience preferred.
• Perks: Discounted parking, Cap Metro Public Transportation, and free meals when on duty!
• Internal Employee Referral Bonus Available
• Fixed Pay Rate: $18.00 per hour.

Flik Hospitality Group

• We are hiring immediately for a full time RESERVATIONS AGENT position.
• Location: AT&T Hotel and Conference Center - 1900 University Avenue, Austin, TX 78705. Note: online applications accepted only.
• Schedule: Full time schedule. Days and hours may vary. Further details upon interview.
• Requirement: Previous reservations and hotel experience preferred.
• Perks: Discounted parking, Cap Metro Public Transportation, and free meals when on duty!
• Internal Employee Referral Bonus Available
• Fixed Pay Rate: $18.00 per hour.

Free meals, uniforms and laundering service available at select locations.

Job Summary

Summary: Checks guests in and/or out of the hotel. Resolves guest challenges throughout their stay. Promotes hotel services, amenities and upsells products to the guests.

Essential Duties and Responsibilities

• Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information.
• Assists the Group Rooms Coordinator with creating room blocks.
• Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions, including any email inquiries.
• Customers include Sales and Convention Services associates and Guest Service Agents.
• Transfer all incoming calls to the proper area.
• Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel.
• Assists guests with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
• Balances and drops receipts according to accounting specifications.
• Provides guests with information about the facility, services, and amenities.
• Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
• Promptly answers the telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieves mail, packages and facsimiles or other special items for customers as requested.
• Fields and resolves guest complaints or escape for resolution to appropriate department.
• Assists guests in emergency situations.
• Maintains adequate supplies and functional equipment at the Front Desk.
• Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty.
• Perform other duties as assigned.

Associates At FLIK Are Offered Many Fantastic Benefits.

both full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.