Hotel Reservations & Guest Services Agent

Meet at Texas; Austin, Northern (TX, KY); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Discounted parking

Cap Metro Public Transportation

Free meals when on duty

Job summary

Flik Hospitality Group is hiring for a full-time Reservations Agent at the AT&T Hotel and Conference Center in Austin, TX. The role involves checking guests in and out, resolving issues, promoting services, and handling inquiries.

Location is on-site at 1900 University Avenue, Austin, TX 78705 with online applications accepted only. Prior reservations and hotel experience are preferred. Fixed pay rate is $18.00 per hour.

Qualifications

• Previous reservations and hotel experience preferred.

Responsibilities

• Checks guests in and/or out of the hotel.
• Resolves guest challenges throughout their stay.
• Promotes hotel services, amenities and upsells products to the guests.
• Promptly answers the telephone and email inquiries, retrieves messages and forwards them as needed.
• Maintains guest accounts and processes payments and postings accurately.
• Assists with group room blocks and other front desk duties as required.

Skills

Reservations experience

Hotel experience

Job description

Flik Hospitality Group is hiring for a full-time Reservations Agent at the AT&T Hotel and Conference Center in Austin, TX. The role involves checking guests in and out, resolving issues, promoting services, and handling inquiries.

Location is on-site at 1900 University Avenue, Austin, TX 78705 with online applications accepted only. Prior reservations and hotel experience are preferred. Fixed pay rate is $18.00 per hour.