Hotel PBX & Guest Services Specialist

Choice Hotels International; Bloomington (IN); On-site; USD 23,000 - 33,000; Part time

Benefits offered by this job

Employee discounts

Complimentary meal during shift

Free parking

Paid sick time

401(k) retirement plan

Paid vacation time

8 Paid holidays

Paid bereavement

Paid floating holidays

Job summary

Choice Hotels International is seeking a part-time Telephone/PBX Operator for our Bloomington property. The role focuses on answering guest calls promptly, delivering accurate information, and ensuring courteous service in a fast-paced hotel environment.

The ideal candidate has at least one year of front desk or hospitality experience, strong communication skills, and the ability to multitask while maintaining professionalism.

Qualifications

• Minimum of one-year of hotel front desk experience.
• Experience with Opera preferred.
• Strong verbal, written and interpersonal skills.
• Works well independently or as part of a team.
• Strong attention to detail.
• Commitment to exceptional guest service.
• Ability to maintain a positive and professional attitude.
• Ability to work a flexible schedule including holidays and weekends.
• Working knowledge of computers and math skills.

Responsibilities

• Handle incoming/outgoing calls in an attentive, courteous and efficient manner, according to the hotel’s standard operating procedures.
• Provide clear and concise communication while assisting guests with their questions or needs.
• Anticipate guests needs while providing recommendations of the hotel and local attractions.
• Assist guests with changes in their room or restaurant reservation.
• Make reservations for shuttle and ground transportation.
• Deliver guest welcome calls upon check-in.
• Responsible for radio communications between at departments of the hotel.
• Communicate with housekeeping regarding room availability and guest requests.
• Take Room Service food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.
• Maintain an up to date knowledge of the Room Service menu and ingredients to assist with food allergy questions/concerns.
• Input and accesses data in Opera, Open Table, Micros, Runtriz and HotSOS.
• Assist with emergencies (medical, fire, power/system failure) by contacting the designated personnel for immediate assistance.
• Maintain discretion and confidentiality of all calls and guest room and fax numbers.
• Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations.
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
• Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guests.

Skills

Hotel front desk

Customer service

Interpersonal skills

Attention to detail

Flexible schedule

Multi-tasking

Tools

Opera system

Job description

Choice Hotels International is seeking a part-time Telephone/PBX Operator for our Bloomington property. The role focuses on answering guest calls promptly, delivering accurate information, and ensuring courteous service in a fast-paced hotel environment.

The ideal candidate has at least one year of front desk or hospitality experience, strong communication skills, and the ability to multitask while maintaining professionalism.