Hotel PBX & Guest Services Agent

Montage Hotels & Resorts; Laguna Beach (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Montage International is seeking a PBX Operator to handle all guest and in-house communications with a courteous, professional approach. This role acts as the heartbeat of the hotel, coordinating messages, wake-up calls, and information for guests and departments.

The ideal candidate has strong verbal and written communication skills, a background in switchboard work, and the ability to multitask while maintaining service standards in a fast-paced environment located at Montage International

Qualifications

• High School Diploma or equivalent required.
• Previous communications or switchboard experience preferred.
• Clear and effective verbal and written communication skills required.
• Must be willing and able to multi-task.
• Basic knowledge of computers and computer-aided research required.
• Must have excellent telephone etiquette and customer service skills.

Responsibilities

• Answering and processing all incoming/outgoing guest and in-house calls.
• Providing prompt and courteous switchboard services to our guests, including message taking when necessary.
• Forwarding messages and faxes as needed to guests and various departments.
• Answering basic inquiries for guests in a courteous and efficient manner.
• Remaining aware of daily events, restaurant, entertainment, and special events in local area.
• Ensuring wake up calls are properly monitored and are promptly placed within parameters of hotel policies and standards.
• Managing 3-4 calls per minute.
• Posting appropriate telephone charges when required.
• Adhering to safety regulations and emergency procedures.
• Actively coordinating communications within the hotel, including emergency procedure, alarms, life safety, and more.
• Assisting the front desk with miscellaneous tasks such as filing, copying, and word processing when necessary.
• Performing any other job related duties as assigned.

Skills

Verbal communication

Written communication

Telephone etiquette

Customer service

Multitasking

Education

High School Diploma or equivalent

Tools

Computer basics

Job description

Montage International is seeking a PBX Operator to handle all guest and in-house communications with a courteous, professional approach. This role acts as the heartbeat of the hotel, coordinating messages, wake-up calls, and information for guests and departments.

The ideal candidate has strong verbal and written communication skills, a background in switchboard work, and the ability to multitask while maintaining service standards in a fast-paced environment located at Montage International