Hotel Ops Supervisor - Guest Experience & Teams

DoubleTree by Hilton Hartford Downtown; Clay Arsenal (CT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

401k Plan

Hotel Discounts

Shoe Subsidy

On Demand Pay

Pet Insurance

Paid Time Off

Paid Holidays

Job summary

Waterford Hotel Group is seeking an Operations Supervisor to lead daily front desk, food and beverage, and housekeeping operations at our property. You will train and schedule teams, uphold guest service standards, and drive improvements in guest satisfaction while ensuring brand compliance.

The role involves coordinating departments, executing business plans, and achieving financial goals. A thorough background check is required, with health and wellness benefits available to full-time staff.

Qualifications

• Experience leading a team to improve guest satisfaction scores.
• Ability to train and develop staff across multiple departments.
• Strong communication and planning to follow through on business plans.
• Willingness to pass a thorough background check.

Responsibilities

• Oversee Front Desk, Food & Beverage and Housekeeping operations.
• Train, develop and schedule associates while maintaining service standards.
• Ensure guest satisfaction and brand compliance across departments.
• Monitor financials and budgets to achieve goals.

Skills

Team leadership

Guest satisfaction

Communication

Training & development

Budget awareness

Job description

Waterford Hotel Group is seeking an Operations Supervisor to lead daily front desk, food and beverage, and housekeeping operations at our property. You will train and schedule teams, uphold guest service standards, and drive improvements in guest satisfaction while ensuring brand compliance.

The role involves coordinating departments, executing business plans, and achieving financial goals. A thorough background check is required, with health and wellness benefits available to full-time staff.