Evening Housekeeping Supervisor - Lead a Guest Team

Waterford Group Llc; Hartford (CT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

On Demand Pay

Pet insurance

401k plan

Hotel discounts

Shoe subsidy

Job summary

Waterford Hotel Group is seeking a 2nd Shift Housekeeping Supervisor to oversee the evening housekeeping operations, ensuring Marriott brand standards and guest satisfaction. The role leads housekeeping associates and coordinates with Front Office, Engineering, Security, and Food & Beverage to deliver an outstanding guest experience.

The ideal candidate will have 2+ years of housekeeping and 1+ year supervisory experience, with strong communication, teamwork, and organizational skills.

Qualifications

• Minimum 2 years of housekeeping experience in a hotel environment.
• Minimum 1 year of supervisory or leadership experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Supervise and support Housekeeping associates during the second shift.
• Conduct pre-shift meetings, communicate daily tasks, follow ups and special projects.
• Assign daily work and monitor productivity.
• Complete shift reports and communicate pass-on information to the Housekeeping Leadership team.
• Document room discrepancies and maintenance issues.
• Provide coaching, training, and performance feedback to associates.
• Ensure compliance with Marriott standards, company policies, and safety procedures.
• Assist with training of new associates.
• Promote teamwork, professionalism, and a positive work environment.
• Inspect guestrooms, suites, public spaces, restrooms, corridors, and service areas to ensure cleanliness and brand standards.
• Support Staff needs both operational and motivational.
• Follow up on room deficiencies and ensure corrective action is completed promptly.
• Coordinate room status updates with the Front Desk to maximize room availability.
• Ensure guest requests are completed efficiently and professionally.
• Monitor housekeeping supplies and equipment and report shortages or maintenance concerns.

Skills

Supervisory experience

Team leadership

Attention to detail

Customer service

Time management

Job description

Waterford Hotel Group is seeking a 2nd Shift Housekeeping Supervisor to oversee the evening housekeeping operations, ensuring Marriott brand standards and guest satisfaction. The role leads housekeeping associates and coordinates with Front Office, Engineering, Security, and Food & Beverage to deliver an outstanding guest experience.

The ideal candidate will have 2+ years of housekeeping and 1+ year supervisory experience, with strong communication, teamwork, and organizational skills.