Hotel Operations Supervisor: Lead Guest Experience & Teams

Waterford Group Llc; Hartford (CT); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Paid time off

Paid holidays

401k Plan

Hotel Discounts

Shoe Subsidy

On Demand Pay

Pet Insurance

Job summary

Waterford Hotel Group is seeking an Operations Supervisor to oversee front desk, food & beverage, and housekeeping operations at our Hartford property. You'll lead daily activities, train staff, schedule shifts, and ensure adherence to Waterford's guest service standards.

The role emphasizes driving guest satisfaction, team development, and budget-conscious planning, with a focus on safe, efficient operations and consistent brand experience.

Qualifications

• Experience leading a team to high Guest Satisfaction scores.
• Oversee day-to-day operations of Front Desk, Food & Beverage and Housekeeping.

Responsibilities

• Oversee front desk, food & beverage, and housekeeping operations.
• Train and develop staff; schedule shifts and ensure adherence to standards.
• Drive guest satisfaction and brand compliance; manage budgets and goals.

Skills

Team leadership

Guest satisfaction

Operations management

Training & development

Scheduling

Budget adherence

Job description

Waterford Hotel Group is seeking an Operations Supervisor to oversee front desk, food & beverage, and housekeeping operations at our Hartford property. You'll lead daily activities, train staff, schedule shifts, and ensure adherence to Waterford's guest service standards.

The role emphasizes driving guest satisfaction, team development, and budget-conscious planning, with a focus on safe, efficient operations and consistent brand experience.