Operations Manager

Waterford Group Llc; Hartford (CT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Water health and wellness

Health insurance after hire

Paid time off

Paid holidays

On Demand Pay

Pet Insurance

401k Plan

Hotel Discounts

Shoes for Crews

Job summary

Waterford Hotel Group is seeking an experienced Operations Manager to oversee all hotel operations, including Front Office, Housekeeping, Food and Beverage, and Engineering/Maintenance. You will drive guest satisfaction, manage staff, and maximize financial performance while upholding standards.

The ideal candidate will have a high school diploma or GED, an associate degree in a related field, 4 years of guest services/operations experience, and proven payroll/cost controls experience.

Qualifications

• High school diploma or GED required.
• Associate’s degree in Hotel & Restaurant Management, Hospitality, Business Administration, or related major preferred.
• 4 years’ experience in guest services, front desk, housekeeping, or related area (2 years with an Associate’s degree).
• Payroll and inventory cost controls experience preferred.
• Staff management experience is a plus.
• Must pass a thorough background check.

Responsibilities

• Oversee operations across Front Office, Housekeeping, Food and Beverage and Engineering/Maintenance.
• Drive guest satisfaction and employee engagement while maximizing financial performance.
• Publish guest satisfaction results and act on feedback.
• Provide excellent customer service and be accessible to guests.

Skills

Customer service

Marketing abilities

Verbal communication

Interpersonal skills

P&L management

Financial acumen

Staff management

Education

High school diploma or GED

Associate’s degree in Hotel & Restaurant Management; Hospitality; Business Administration; or related major

Job description

ABOUT US

At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We celebrate your successes, your strengths will be appreciated, and a place where each of us can truly be ourselves. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER.

The Ideal Candidate for this Position

As a hotel Operations Manager, you will be responsible for providing oversight and staff management, for all functions within the hotel Operations departments, including Front Office, Housekeeping, Food and Beverage and Engineering/Maintenance. You will strive to continually improve guest and employee satisfaction, and to maximize the financial performance of the department, while ensuring that standards and procedures are consistently being followed.

Your specific duties in this role will include:

• Creating and nurturing a work environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service
• Examining employee and guest satisfaction results, and developing game plans to attack need areas while expanding on areas of strength
• Publishing all guest satisfaction results in a timely fashion, including all guest satisfaction forms, comment cards. and guest letters
• Providing excellent customer service by being readily available to and approachable for all guests
• Addressing guest concerns in a proactive manner
• Ensuring that all team members meet or exceed all hospitality requirements
• Assisting in performing required annual Quality audit with GM
• Ensuring that a viable key control program is in place
• Reviewing financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement
• Interviewing candidates and assisting in making hiring decisions
• Ensuring that orientations for new team members are thorough and completed in a timely fashion

Job Requirements

We are looking for a hotel Operations Manager who combines meticulous professionalism with a friendly, welcoming, and energetic personality. It is important that you are able to effectively manage P&L and financials to ensure your location’s continued profitability. You should also display excellent verbal and written communication and interpersonal skills as well as strong customer-service and marketing abilities.

Specific qualifications for the role include:

• High school diploma or GED; Associate’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major, a plus
• 4 years experience (2 years with an Associate’s degree) in the guest services, front desk, housekeeping, or related professional area
• Experience in implementing payroll and inventory cost controls
• Staff management experience, a plus
• You must be able to pass a thorough background check

Benefits

• WATERFORD HEALTH AND WELLNESS
• Health Insurance is available on the first of the month after hire!
• We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Everyone’s needs are different and there is something for everyone with numerous supplemental insurances to choose from.
• We know that life gets in the way, and YOU deserve to recharge.
• Full-time associates receive paid time off within the first 90 days of employment. We also offer paid holidays for eligible associates. If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!
• EXCITING EXTRAS
• On Demand Pay -Why wait for pay day – get your pay when you need it 24/7.
• Pet Insurance -We cover the whole family, and all associates are eligible for discounted pet insurance.
• 401k Plan -Nobody wants to work forever, start planning for your future now.
• Hotel Discounts -It’s one of the biggest industry perks.
• Shoes for Crews -All associates are eligible for a shoe subsidy through Shoes for Crews.

For more information about Waterford Hotel Group, please visit our website at www.waterfordhotelgroup.com.

EOE/M/F/D/V

Source: Waterford Hotel Group