Hotel Operations Manager - Lead Service, Growth & Benefits

Waterford Group Llc; Hartford (CT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Water health and wellness

Health insurance after hire

Paid time off

Paid holidays

On Demand Pay

Pet Insurance

401k Plan

Hotel Discounts

Shoes for Crews

Job summary

Waterford Hotel Group is seeking an experienced Operations Manager to oversee all hotel operations, including Front Office, Housekeeping, Food and Beverage, and Engineering/Maintenance. You will drive guest satisfaction, manage staff, and maximize financial performance while upholding standards.

The ideal candidate will have a high school diploma or GED, an associate degree in a related field, 4 years of guest services/operations experience, and proven payroll/cost controls experience.

Qualifications

• High school diploma or GED required.
• Associate’s degree in Hotel & Restaurant Management, Hospitality, Business Administration, or related major preferred.
• 4 years’ experience in guest services, front desk, housekeeping, or related area (2 years with an Associate’s degree).
• Payroll and inventory cost controls experience preferred.
• Staff management experience is a plus.
• Must pass a thorough background check.

Responsibilities

• Oversee operations across Front Office, Housekeeping, Food and Beverage and Engineering/Maintenance.
• Drive guest satisfaction and employee engagement while maximizing financial performance.
• Publish guest satisfaction results and act on feedback.
• Provide excellent customer service and be accessible to guests.

Skills

Customer service

Marketing abilities

Verbal communication

Interpersonal skills

P&L management

Financial acumen

Staff management

Education

High school diploma or GED

Associate’s degree in Hotel & Restaurant Management; Hospitality; Business Administration; or related major

Job description

Waterford Hotel Group is seeking an experienced Operations Manager to oversee all hotel operations, including Front Office, Housekeeping, Food and Beverage, and Engineering/Maintenance. You will drive guest satisfaction, manage staff, and maximize financial performance while upholding standards.

The ideal candidate will have a high school diploma or GED, an associate degree in a related field, 4 years of guest services/operations experience, and proven payroll/cost controls experience.