Hotel Ops Leader - Assistant GM (Fast-Track to GM)

Horizon Hospitality Associates, Inc; Florida; Sur place; USD 70 000 - 80 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) with match

Mileage reimbursement

PTO

Relocation assistance (case-by-case)

Résumé du poste

Horizon Hospitality Associates, Inc. is seeking an Assistant General Manager to help lead a premier hotel in Polk County, Fla.

You will support the General Manager in guest experience, rooms division, and overall operations, with fast-track potential to a General Manager role. The role requires a minimum of 2 years as AGM, strong operational leadership, expertise in front desk, reservations, night audit, and solid PMS proficiency.

Qualifications

• Minimum 2 years in Assistant General Manager role.
• Proven hotel operations leadership experience.
• Strong front desk, reservations, and night audit knowledge.
• Excellent communication and customer service skills.
• Proficient in PMS and MS Office.
• Attention to detail and quality standards.
• Flexible hours, including early mornings, evenings, weekends.

Responsabilités

• Oversee day-to-day hotel operations across departments.
• Act as MOD and cover GM when required.
• Direct hiring, training, scheduling, and supervising front desk, guest services, and night audit teams.
• Resolve guest issues promptly to exceed expectations.
• Coordinate with Housekeeping, F&B, and Maintenance on guest needs and room status.
• Inspect rooms and public areas for cleanliness and safety.
• Lead regular departmental meetings and manage occupancy-based shifts.

Connaissances

Hotel ops leadership

Guest relations

Front desk operations

Night audit

PMS proficiency

Communication skills

Staff training

Maintenance knowledge

Outils

PMS

MS Word

Excel

Outlook

Description du poste

Horizon Hospitality Associates, Inc. is seeking an Assistant General Manager to help lead a premier hotel in Polk County, Fla.

You will support the General Manager in guest experience, rooms division, and overall operations, with fast-track potential to a General Manager role. The role requires a minimum of 2 years as AGM, strong operational leadership, expertise in front desk, reservations, night audit, and solid PMS proficiency.