Assistant General Manager

Horizon Hospitality Associates, Inc; Florida; On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Mileage reimbursement

PTO

Relocation assistance (case-by-case)

Job summary

Horizon Hospitality Associates, Inc. is seeking an Assistant General Manager to help lead a premier hotel in Polk County, Fla.

You will support the General Manager in guest experience, rooms division, and overall operations, with fast-track potential to a General Manager role. The role requires a minimum of 2 years as AGM, strong operational leadership, expertise in front desk, reservations, night audit, and solid PMS proficiency.

Qualifications

• Minimum 2 years in Assistant General Manager role.
• Proven hotel operations leadership experience.
• Strong front desk, reservations, and night audit knowledge.
• Excellent communication and customer service skills.
• Proficient in PMS and MS Office.
• Attention to detail and quality standards.
• Flexible hours, including early mornings, evenings, weekends.

Responsibilities

• Oversee day-to-day hotel operations across departments.
• Act as MOD and cover GM when required.
• Direct hiring, training, scheduling, and supervising front desk, guest services, and night audit teams.
• Resolve guest issues promptly to exceed expectations.
• Coordinate with Housekeeping, F&B, and Maintenance on guest needs and room status.
• Inspect rooms and public areas for cleanliness and safety.
• Lead regular departmental meetings and manage occupancy-based shifts.

Skills

Hotel ops leadership

Guest relations

Front desk operations

Night audit

PMS proficiency

Communication skills

Staff training

Maintenance knowledge

Tools

PMS

MS Word

Excel

Outlook

Job description

We’re seeking a dynamic Assistant General Manager to help lead a premier, strategically located hotel in Polk County, Fla. This property is a tranquil retreat where the whole family can relax after a fun-filled day of adventure. Overlooking a scenic lake, this award-winning hotel offers unparalleled access to countless nearby destinations. The ideal candidate will support the General Manager in all aspects of hotel operations, with a primary focus on guest experience, rooms division, and operational leadership. If you are an accomplished hospitality professional ready to step into a key leadership role, this is an exceptional opportunity to drive performance, guest satisfaction, and growth within a thriving hospitality group. Fast-track to a General Manager role.

Compensation Package:

$70,000–$80,000 (Commensurate with experience) + Health Insurance, 401(k) with match, Mileage Reimbursement, & PTO!

Relocation expenses will be provided on a case-by-case basis.

Marriott Experience is Mandatory

Requirements

• Minimum of 2 years as an Assistant General Manager
• Proven track record in hotel operational leadership with a strong ability to manage, motivate, train, and direct staff.
• Technical expertise in front desk operations, guest registration, reservations, and night audit procedures.
• Excellent communication, interpersonal, and customer service skills with an enthusiastic, outgoing personality.
• Proficiency in property management systems, daily/monthly audits, and software such as MS Word, Excel, and Outlook.
• Knowledge of hotel technical and maintenance aspects with a keen eye for detail and quality standards.
• Flexibility to work varied hours, including early mornings, late evenings, weekends, and holidays based on hotel occupancy and special events.

Responsibilities

• Support the General Manager in overseeing day-to-day hotel operations across departments, acting as Manager on Duty (MOD) and stepping in for the GM when needed.
• Direct, hire, train, schedule, and supervise front desk, guest services, and night audit team members.
• Resolve guest issues promptly and professionally to consistently exceed expectations.
• Work closely with Housekeeping, Food & Beverage, and Maintenance departments to maintain clear communication regarding guest needs and room availability.
• Inspect rooms and public areas daily to ensure exceptional cleanliness, safety, and physical quality standards.
• Conduct regular department staff meetings to maintain clear communication across all operational shifts.
• Cover front desk, night audit, or operational shifts as needed based on occupancy and staffing needs.