Hotel Ops Leader — AGM Support & Guest Experience

Homewood Suites by Hilton Pittsburgh-Southpointe; Canonsburg (Washington County); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Life Insurance

Disability insurance

Discounts

Pet Insurance

401K Match

Paid Time Off

Leadership Training

Competitive Salaries

Employee Assistance

Job summary

StepStone Hospitality is seeking an Assistant General Manager to support the Homewood Suites Pittsburgh Southpointe in Canonsburg, PA. The role reports to the General Manager and focuses on elevating guest satisfaction, managing hotel operations, and driving financial performance.

Ideal candidates will have 2+ years in hotel management, thorough knowledge of hotel departments, and familiarity with health and safety regulations.

Qualifications

• Must have at least 2 years of hotel management experience in hotel operations, preferred Hilton brand.
• Must have a comprehensive knowledge of all hotel departments and functions.
• Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.
• Must have the English language to communicate with guests, associates, and vendors.

Responsibilities

• Increase guest satisfaction to exceed brand requirements and company average.
• Directly responsible for hotel operations including front desk, breakfast, housekeeping and engineering.
• Meet or exceed budgeted payroll standards in hotel operations.
• Maintain procedures for credit control, financial transactions, security of financial assets, and guest security.
• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
• Facilitate department meetings to ensure 100% communication across all hotel departments.
• Recruit, interview, reference, and hire candidates for open positions.
• Analyze, coordinate, and design training classes for associates regarding safety, other legal compliance matters, and guest service.
• Interpret and enforce company policies and employment laws. Support management in enforcing policies and laws, including appropriate discipline.
• Responsibility for all personnel administrative paperwork and documentation.
• Other duties as assigned

Skills

Hotel management

Guest service leadership

Budget awareness

Job description

StepStone Hospitality is seeking an Assistant General Manager to support the Homewood Suites Pittsburgh Southpointe in Canonsburg, PA. The role reports to the General Manager and focuses on elevating guest satisfaction, managing hotel operations, and driving financial performance.

Ideal candidates will have 2+ years in hotel management, thorough knowledge of hotel departments, and familiarity with health and safety regulations.