Assistant General Manager

Homewood Suites by Hilton Pittsburgh-Southpointe; Canonsburg (Washington County); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Life Insurance

Disability insurance

Discounts

Pet Insurance

401K Match

Paid Time Off

Leadership Training

Competitive Salaries

Employee Assistance

Job summary

StepStone Hospitality is seeking an Assistant General Manager to support the Homewood Suites Pittsburgh Southpointe in Canonsburg, PA. The role reports to the General Manager and focuses on elevating guest satisfaction, managing hotel operations, and driving financial performance.

Ideal candidates will have 2+ years in hotel management, thorough knowledge of hotel departments, and familiarity with health and safety regulations.

Qualifications

• Must have at least 2 years of hotel management experience in hotel operations, preferred Hilton brand.
• Must have a comprehensive knowledge of all hotel departments and functions.
• Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.
• Must have the English language to communicate with guests, associates, and vendors.

Responsibilities

• Increase guest satisfaction to exceed brand requirements and company average.
• Directly responsible for hotel operations including front desk, breakfast, housekeeping and engineering.
• Meet or exceed budgeted payroll standards in hotel operations.
• Maintain procedures for credit control, financial transactions, security of financial assets, and guest security.
• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
• Facilitate department meetings to ensure 100% communication across all hotel departments.
• Recruit, interview, reference, and hire candidates for open positions.
• Analyze, coordinate, and design training classes for associates regarding safety, other legal compliance matters, and guest service.
• Interpret and enforce company policies and employment laws. Support management in enforcing policies and laws, including appropriate discipline.
• Responsibility for all personnel administrative paperwork and documentation.
• Other duties as assigned

Skills

Hotel management

Guest service leadership

Budget awareness

Job description

Description

About the Job:

Are you passionate about the hospitality industry and eager to make a real impact? StepStone Hospitality is looking for a dynamic Assistant General Manager to support our Homewood Suites Pittsburgh Southpointe Hotel in Canonsburg, PA. This position reports directly to the General Manager. If you are a results-oriented hospitality leader with a passion to drive operational excellence, elevate guest satisfaction, and deliver strong service performance, we invite you to explore this exciting opportunity.

Who We Are:

StepStone Hospitality is a leading hotel management company, recognized for our unwavering commitment to hotel owners, brand partners, guests, and employees. Our team of experienced professionals is dedicated to delivering superior results that align with our clients’ goals. We value teamwork, creativity, and the pursuit of excellence, providing a supportive environment where you can thrive and grow with us.

Key Responsibilities:

Increase level of guest satisfaction that exceeds brand requirements and company average by delivery of an exceptional product through employee development.

Directly responsible for entire hotel operations including overall guest satisfaction, breakfast, front desk, housekeeping and engineering.

Responsible for meeting or exceeding budgeted payroll standards in hotel operations departments listed above.

Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.

Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.

Facilitate department meetings to ensure 100% communication throughout all hotel departments

Recruit, interview, reference, and hire candidates for open positions.

Analyze, coordinate, and design training classes for associates regarding safety, other legal compliance matters, and guest service.

Interpret and enforce company policies and employment laws. Support management in enforcing policies and laws, including appropriate discipline.

Responsibility for all personnel administrative paperwork and documentation.

Other duties as assigned

#ZR

Requirements

Requirements

Must have at least 2 years of hotel management experience in hotel operations, preferred Hilton brand

Must have a comprehensive knowledge of all hotel departments and functions.

Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.

Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

Ability to assist with the design and preparation of statistical reports and presentations as needed.

Ability to accurately report information.

Ability to assist with various accounting department tasks, as needed.

Ability to scrupulously follow all StepStone and hotel policies and procedures.

Attend required meetings.

What We Offer:

• Various plan options for Medical, Vision & Dental


• Basic Life Insurance (provided)


• Voluntary Short-Term and Long-Term Disability


• Hotel Associate and Friends & Family Discounts


• Options for Pet Insurance


• Voluntary Life, AD&D, Critical Illness, Hospital Indemnity, and Accident Coverage


• 401K Match


• Paid Time-Off


• Leadership Training Programs/Mentorships


• Competitive Salaries


• Employee Assistance Program

Why StepStone Hospitality?

At StepStone Hospitality, you’re not just joining a team—you’re joining a family dedicated to achieving results. With over 250 years of combined experience in our leadership team, we provide unmatched opportunities for professional growth and advancement within the company. Be part of a company that values your contributions and is committed to your success.

We are an Equal Opportunity Employer.