Hotel General Manager: Drive Guest Delight & Growth

Socket.dev; Durham (NC); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Quality healthcare options

Paid holidays & PTO

Exciting bonus opportunities

IRA eligibility

Job summary

Fairfield Inn & Suites Durham Southpoint in Durham, NC, is seeking an experienced General Manager to lead our Marriott property. You will balance guest relationships, service excellence, and strong financial performance while cultivating a high-performing, collaborative team culture.

This hands-on leader will ensure brand standards, drive occupancy and GOP targets, manage budgets, and partner with Sales to grow corporate and group business in the RTP area.

Qualifications

• 2 to 5+ years of General Manager experience with Marriott or another major hotel brand preferred.
• Proven track record delivering strong financial results and outstanding guest satisfaction scores.
• Ability to lead, motivate, and develop teams across all hotel departments.
• Strong operational knowledge of hotels, housekeeping operations, and F&B needs.
• Skilled in revenue management, budgeting, labor planning, and financial analysis.
• Excellent communication, relationship-building, and problem-solving skills.

Responsibilities

• Lead day-to-day operations of the Fairfield Inn Durham Southpoint, ensuring alignment with Marriott brand standards and company operating procedures.
• Drive performance across guest satisfaction, occupancy, revenue management, and GOP targets.
• Oversee department leaders and ensure all associates receive proper training, coaching, and developmental support.
• Hire, develop, and retain high-quality team members while maintaining a positive and collaborative workplace.
• Produce and analyze financial and operational reports, working closely with Corporate teams to ensure accuracy and accountability.
• Partner with the Sales team to grow corporate, group, and transient business within the RTP market.
• Actively engage in outside sales calls and maintain strong relationships with nearby businesses, hospitals, retail partners, and local organizations.
• Conduct regular property inspections to uphold top-tier cleanliness, maintenance, and safety standards expected of a Marriott hotel.

Skills

Leadership

Guest satisfaction

Financial acumen

Strategic planning

Tools

MS Office

MARSHA

Opera/CI

Micros

Job description

Fairfield Inn & Suites Durham Southpoint in Durham, NC, is seeking an experienced General Manager to lead our Marriott property. You will balance guest relationships, service excellence, and strong financial performance while cultivating a high-performing, collaborative team culture.

This hands-on leader will ensure brand standards, drive occupancy and GOP targets, manage budgets, and partner with Sales to grow corporate and group business in the RTP area.