Hotel Operations Team Lead - Guest Experience

Extended Stay Hotels; Schaumburg (IL); On-site; USD 25,000 - 36,000; Full time

Job summary

Extended Stay Hotels in Schaumburg, IL seeks a Team Lead to assist the General Manager in managing daily hotel operations and driving performance. You will resolve guest and associate issues and help improve efficiency and profitability across property management.

The role oversees 8–15 hourly associates, requires a High School Diploma or GED (or equivalent experience), and prior hotel experience is preferred. Strong English communication skills are essential.

Qualifications

• Prior hotel experience is required.
• HS diploma or GED; or 1–3 months related experience and/or training; or equivalent.

Responsibilities

• Assist the GM in daily hotel operations to ensure peak performance.
• Resolve guest and associate issues to maintain 100% guest satisfaction.
• Oversee 8–15 hourly associates and organize priorities.

Skills

Instructions comprehension

English communication

Property management system

Basic math

Supervising

Prioritization

Education

High School Diploma or GED

Job description

Extended Stay Hotels in Schaumburg, IL seeks a Team Lead to assist the General Manager in managing daily hotel operations and driving performance. You will resolve guest and associate issues and help improve efficiency and profitability across property management.

The role oversees 8–15 hourly associates, requires a High School Diploma or GED (or equivalent experience), and prior hotel experience is preferred. Strong English communication skills are essential.