Hotel Operations Team Lead

Extended Stay America

Schaumburg (IL)

On-site

USD 42,000 - 64,000

Full time

6 days ago

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Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Medical Insurance

Dental Insurance

Vision Insurance

Health Care and Dependent Care FSAs

Employer Paid Basic Life and AD&D

Employer Paid Long Term Disability

Short-Term Disability

Buy-Up Long-Term Disability

Supplemental Life Insurance

Dependent Life Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program (EAP)

Employee Perks Program discounts

Job summary

Extended Stay America in Schaumburg, IL is seeking a Team Lead to support the General Manager in daily hotel operations and drive KPI improvements.

You will resolve guest and associate issues, supervise 8-15 hourly associates, train staff on standards, manage safety procedures, and help maximize revenue while maintaining guest satisfaction and brand compliance.

This role requires strong English communication, attention to safety, and the ability to act as GM when needed.

Qualifications

Prior hotel experience is required.
High School Diploma or GED.

Responsibilities

Assists the GM in managing hotel operations to improve KPIs and guest satisfaction.
Resolves guest and associate issues and develops efficiency and profitability.
Assists in training associates on brand standards and performance expectations.
Upholds company standards and policy compliance at the hotel level.
Monitors guest balances and refund processing; supports inventory management.
Maximizes revenues and GOP flow through to meet EBITDA targets.
Serves as first contact for guest service issues and escalates when needed.
Embrace the service culture and maintain professionalism with guests and staff.