Hotel Operations Supervisor

Mcr-Hotels; Lima (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Courtyard Lima is seeking an Assistant General Manager to lead daily hotel operations, supervise the Guest Service team, and sustain cleanliness and service standards across all areas. You will train new hires, support shift management, and ensure guest satisfaction through proactive supervision and proactive problem solving.

The role demands strong communication, financial awareness, and a calm, professional approach under pressure.

Qualifications

• Can-do attitude and willingness to learn.
• Ability to follow guidelines and procedures.
• Strong evaluation and quick decision-making.
• Ability to work under pace and pressure.
• Effective listening and conflict resolution.
• Basic financial literacy and arithmetic.

Responsibilities

• Daily supervision of guest rooms and public spaces to ensure friendly service and cleanliness.
• Provide one-on-one training to new team members on service and checklist expectations.
• Oversee shift management and ensure guest needs are met with a smile.
• Greet guests with a smile during peak check-in/check-out and meal periods.
• Foster a culture of happy team members and guests.
• Verify daily room inspections and adherence to cleanliness standards.

Skills

Can-Do Attitude

Follow Guidelines

Decision Making

Pace & Pressure

Listening & Resolution

Financial Skills

Communication

Guest Service

Team Leadership

Market Knowledge

Education

Bachelor’s or Associate’s Degree Preferred

Job description

Courtyard Lima is seeking an Assistant General Manager to lead daily hotel operations, supervise the Guest Service team, and sustain cleanliness and service standards across all areas. You will train new hires, support shift management, and ensure guest satisfaction through proactive supervision and proactive problem solving.

The role demands strong communication, financial awareness, and a calm, professional approach under pressure.