Hotel Operations Lead — Pre-Opening & Guest Services

Osage Casino Tulsa; Tulsa (OK); On-site; USD 90,000 - 120,000; Full time

Job summary

Osage Casino Tulsa seeks an experienced Hotel Operations Manager to lead overall hotel performance, including pre-opening duties and ongoing management, under the direction of the Director of Hotel Operations. You will oversee front desk, housekeeping, bell staff and related teams, ensuring smooth operations and exceptional guest experiences.

The role requires hospitality expertise, budgeting skills, and regulatory compliance awareness, with preference for casino/hotel operations background and

Qualifications

• Three years hotel experience required.
• Bachelor’s Degree in Hospitality Management or related field preferred.
• New property development and experience preferred.
• Two years in a management capacity preferred.
• Gaming experience preferred.

Responsibilities

• Communicates company information effectively to staff and relays feedback to management.
• Presides over staff meetings to ensure information flow and project coordination.
• Maintains staffing, training, and equipment to meet financial and guest service goals.
• Promotes exceptional guest service standards and resolves guest issues promptly.
• Ensures facilities and services meet guest expectations and safety requirements.
• Reviews budgets, audits, and daily activity reports to optimize hotel operations.

Skills

Leadership

Communication

Staff supervision

Budgeting

Problem solving

Education

Bachelor’s Degree in Hospitality Management or related field

Tools

Word

Excel

Access

PowerPoint

PC-based accounting software

Job description

Osage Casino Tulsa seeks an experienced Hotel Operations Manager to lead overall hotel performance, including pre-opening duties and ongoing management, under the direction of the Director of Hotel Operations. You will oversee front desk, housekeeping, bell staff and related teams, ensuring smooth operations and exceptional guest experiences.

The role requires hospitality expertise, budgeting skills, and regulatory compliance awareness, with preference for casino/hotel operations background and