Assistant General Manager OKC

The Winslow; Oklahoma City (OK); Vor Ort; USD 60.000 - 85.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

401(k) Retirement Plan with Company-<

Paid Time Off

Career Development

Competitive Salary

Zusammenfassung

The Winslow in Oklahoma City seeks an Assistant General Manager to lead hotel operations and elevate guest experiences. This hands-on role oversees front desk, housekeeping, and F&B, coordinating with all departments to ensure smooth daily performance.

Ideal candidates bring 3+ years in hotel operations, strong leadership, and experience with POS and PMS systems. Hiring through Cardinal Hospitality Management, with full-time, on-site duties and a benefits package.

Qualifikationen

• High school diploma or equivalent.
• Minimum 3 years hotel operations experience.
• Previous supervisory or managerial role.
• Strong leadership and communication skills.
• Experience with hotel POS and PMS systems.
• Ability to multitask effectively in fast-paced environment.

Aufgaben

• Set and monitor performance metrics to exceed guest service expectations.
• Collaborate across all departments to ensure smooth daily operations.
• Train staff on service standards and develop customer service programs.
• Prepare schedules aligned with budgets and business forecasts.
• Guide team members in their career development and growth.
• Foster a positive work environment between staff and management.
• Oversee front desk operations, housekeeping, and food & beverage outlets.
• Monitor daily bookings and coordinate with teams during high-occupancy periods.
• Supervise housekeeping staff and maintain productivity standards.
• Manage food and beverage operations, including POS systems and sanitation.
• Develop marketing and sales plans for F&B outlets.
• Ensure compliance with health, safety, and security regulations.
• Maintain inventory control and equipment management.
• Manage recruiting, onboarding, training, and performance evaluations.
• Maintain accurate personnel files in compliance with regulations.
• Administer personnel policies, pay procedures, and benefits.
• Handle employee relations, including disciplinary actions and termination as needed.

Jobbeschreibung

Assistant General Manager OKC

About the Role

Cardinal Hospitality Managementis looking for a hands-on, high-energyAssistant General Managerto help lead hotel operations and deliver exceptional guest experiences atThe Winslowin Oklahoma City, Oklahoma. If you thrive in a fast-paced environment, have a passion for hospitality, and want to make an impact every day, this is your opportunity to drive excellence, shape guest experiences, and advance your hospitality career in a fast-paced, rewarding environment.

Comprehensive Benefits Package:

• Medical Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off
• Career Development
• Competitive Salary

Essential Skills & Duties:

Leadership & Team Management

• Set and monitor performance metrics to exceed guest service expectations
• Collaborate across all departments to ensure smooth daily operations
• Train staff on service standards and develop customer service programs
• Prepare schedules aligned with budgets and business forecasts
• Guide team members in their career development and growth
• Foster a positive work environment between staff and management

Operations Excellence

• Oversee front desk operations, housekeeping, and food & beverage outlets
• Monitor daily bookings and coordinate with teams during high-occupancy periods
• Supervise housekeeping staff and maintain productivity standards
• Manage food and beverage operations, including POS systems and sanitation
• Develop marketing and sales plans for F&B outlets
• Ensure compliance with health, safety, and security regulations
• Maintain inventory control and equipment management

Guest Relations

• Remain visible and approachable to create a welcoming atmosphere
• Address guest concerns promptly with solution-focused approach
• Provide knowledgeable recommendations for local attractions and dining
• Ensure all guest interactions reflect professionalism and respect

Financial Management

• Prepare and manage departmental budgets and payroll
• Enforce financial control procedures for cash handling and inventory
• Generate accurate financial reports per company standards
• Oversee purchasing with attention to quality and cost-efficiency

Human Resources

• Manage recruiting, onboarding, training, and performance evaluations
• Maintain accurate personnel files in compliance with regulations
• Administer personnel policies, pay procedures, and benefits
• Handle employee relations, including disciplinary actions and termination as needed

The ideal candidate will possess the following skills and qualifications:

Must Have:

• High school diploma or equivalent
• Minimum 3 years hotel operations experience
• Previous supervisory or managerial role
• Strong leadership and communication skills
• Experience with hotel POS and PMS systems
• Ability to multitask effectively in fast-paced environment

Preferred:

• Post-secondary education in hospitality or business
• Food and beverage supervisory experience
• Experience hiring, coaching, and developing teams

Physical Requirements:

• Stand, walk, bend, kneel, and lift throughout your shift
• Lift/move up to 25 pounds without assistance

Work Environment:

• This is a full-time, salaried position with variable scheduling
• Shifts may include nights, weekends, and holidays based on hotel occupancy
• Fast-paced, guest-centered setting with high interaction

Cardinal Hospitality Managementuses E-Verify to confirm the identity and employment eligibility of all new hires. To find more information about E-Verify, click the following link: https://www.e-verify.gov/employees

Job Details

Company: The Winslow Location: In-House Job Type: Full-Time