Hotel Operations Leader - Guest Experience & Profit

Duprey Companies; Concord (NH); On-site; USD 55,000 - 75,000; Full time

Job summary

Duprey Hospitality in Concord, New Hampshire, seeks an Operations Manager for Residence Inn by Marriott. You will oversee front-of-house operations including breakfast, guest services, reservations, and front desk to maintain standards and maximize profitability.

You will work closely with the General Manager, schedule staff, ensure labor compliance, and implement local and national sales programs to sustain guest satisfaction and revenue growth.

Responsibilities

• Maintain high levels of guest services
• Achieve budget revenues and expenses and maximize profitability related to the rooms department
• Contribute to the profitability and guest satisfaction perception of other hotel departments
• Implement and maintain local and national sales/marketing programs
• Develop short- and long-term financial and operational plans for the Rooms Department
• Schedule staff according to labor standards, budget, and forecasted occupancy
• Optimize guest satisfaction through associate development, job engineering, and quality image
• Manage staff, ensuring labor laws, company policies, and procedures are in compliance
• Maintain knowledge of government regulations
• Work well with all staff to ensure a proper work environment
• Work closely with the General Manager to ensure the seamless operation of the property
• Ability to work well with a diverse group of people

Job description

Duprey Hospitality in Concord, New Hampshire, seeks an Operations Manager for Residence Inn by Marriott. You will oversee front-of-house operations including breakfast, guest services, reservations, and front desk to maintain standards and maximize profitability.

You will work closely with the General Manager, schedule staff, ensure labor compliance, and implement local and national sales programs to sustain guest satisfaction and revenue growth.