Operations Manager

Hyatt Place; Cleveland (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Tuition assistance

Discounted hotel stays

Extensive training opportunities

Job summary

A leading hospitality firm is seeking an Operations Manager to enhance guest satisfaction and lead Rooms operations in Cleveland, Ohio. The ideal candidate will have strong leadership and problem-solving skills, previous hotel operations experience, and a commitment to fostering a positive associate culture. This full-time position offers comprehensive benefits, including medical and 401(k) options.

Qualifications

• Previous hotel leadership experience in operations, preferably in a management role.
• Strong skills in leadership and communication to drive performance.
• Ability to analyze data and manage budgets effectively.

Responsibilities

• Lead department heads to meet operational goals and maintain brand standards.
• Monitor financial performance and address variances proactively.
• Respond to guest concerns and implement satisfaction improvement plans.

Skills

Leadership

Communication

Problem-solving

Data analysis

Job description

Overview

Concord Hospitality is seeking an Operations Manager to lead our Rooms operations and ensure the highest standards of guest satisfaction, associate engagement, and financial performance. This role partners closely with the General Manager and department leaders to drive operational excellence, deliver consistent results, and create a culture where associates and guests thrive.

Key Responsibilities

• Lead and support department heads to ensure operational goals are met and aligned with brand standards
• Monitor Rooms operations performance, financial reports, wage progress, and budgets, addressing variances proactively
• Review guest feedback and implement action plans to continually improve satisfaction scores
• Respond to guest concerns with professionalism, ensuring quick and effective resolution
• Stay visible on property and engage with guests to gather feedback and strengthen relationships
• Foster a culture of accountability, recognition, and associate engagement through open communication and daily stand-ups
• Support HR processes including hiring, training, performance coaching, and policy compliance
• Partner with leadership to develop and execute operational strategies that drive revenue, service, and overall performance

Qualifications

• Previous hotel leadership experience in operations, rooms, or front office management (Hyatt Preferred)
• Strong leadership, communication, and problem-solving skills
• Proven ability to analyze data, manage budgets, and drive results
• Commitment to guest-first and associate-first culture

Why Join Concord?

We offer competitive wages and a comprehensive benefits package for full-time associates, including:

• Medical, dental, vision, life, and disability insurance
• 401(k) with company match
• Tuition assistance
• Discounted hotel stays
• Extensive training and career development opportunities

Our culture is built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN. At Concord, you can enjoy a workplace where you are valued, supported, and encouraged to grow.

Values and Equal Opportunity

Inspire greatness in your team. Encourage and support team members to reach their full potential. Create a work environment that is a Great Place to Work for ALL. Lead with integrity, transparency, respect, and professionalism. Care for your team, and their families. We are Concord!

We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Job Details

• Seniority level: Director
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Hospitality