Hotel Operations Manager & Guest Experience Lead

Valley Hospitality Services; Columbus (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Valley Hospitality Services is seeking a hands-on leader to manage all day-to-day hotel operations and uphold exceptional customer service. The role includes interviewing, hiring, and training staff, enforcing policies, and ensuring a compliant, safe environment.

You will also handle deposits, coordinate weekly accounting with corporate, conduct staff meetings, review performance, and manage incidents, while maintaining professional appearance and adherence to standards.

Qualifications

• High school diploma or GED preferred.
• 5-7 years' experience in hospitality.
• Ability to work well in stressful situations and remain composed.
• Detail oriented and strong written/verbal communication.
• Able to listen, understand, clarify, and resolve concerns raised by employees and guests.
• Able to understand financial information, data, and basic mathematical functions.
• Must pass a background check and drug screen.

Responsibilities

• Oversee the daily operations of the hotel.
• Ensure customer satisfaction across cleanliness, maintenance, security, staff professionalism, and service.
• Handle interviewing, hiring and on-site training for new employees and disciplinary actions.
• Enforce policy and procedures to maintain a safe, compliant environment.
• Process deposits daily (except weekends) and report to Corporate weekly with supporting documents.
• Lead monthly department meetings and review performance with staff.
• Oversee guest and employee incidents and assist with staff performance reviews.
• Attend required meetings and assist with tip reporting; undertake other duties as assigned.

Skills

Customer service

Leadership

Staff training

Interviewing/hiring

Education

High school diploma or GED

Tools

Financial literacy

Job description

Valley Hospitality Services is seeking a hands-on leader to manage all day-to-day hotel operations and uphold exceptional customer service. The role includes interviewing, hiring, and training staff, enforcing policies, and ensuring a compliant, safe environment.

You will also handle deposits, coordinate weekly accounting with corporate, conduct staff meetings, review performance, and manage incidents, while maintaining professional appearance and adherence to standards.