Hotel General Manager - Limited Service

Valley Hospitality Services; Columbus (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Valley Hospitality Services is seeking a hands-on leader to manage all day-to-day hotel operations and uphold exceptional customer service. The role includes interviewing, hiring, and training staff, enforcing policies, and ensuring a compliant, safe environment.

You will also handle deposits, coordinate weekly accounting with corporate, conduct staff meetings, review performance, and manage incidents, while maintaining professional appearance and adherence to standards.

Qualifications

• High school diploma or GED preferred.
• 5-7 years' experience in hospitality.
• Ability to work well in stressful situations and remain composed.
• Detail oriented and strong written/verbal communication.
• Able to listen, understand, clarify, and resolve concerns raised by employees and guests.
• Able to understand financial information, data, and basic mathematical functions.
• Must pass a background check and drug screen.

Responsibilities

• Oversee the daily operations of the hotel.
• Ensure customer satisfaction across cleanliness, maintenance, security, staff professionalism, and service.
• Handle interviewing, hiring and on-site training for new employees and disciplinary actions.
• Enforce policy and procedures to maintain a safe, compliant environment.
• Process deposits daily (except weekends) and report to Corporate weekly with supporting documents.
• Lead monthly department meetings and review performance with staff.
• Oversee guest and employee incidents and assist with staff performance reviews.
• Attend required meetings and assist with tip reporting; undertake other duties as assigned.

Skills

Customer service

Leadership

Staff training

Interviewing/hiring

Education

High school diploma or GED

Tools

Financial literacy

Job description

Overview:

Manages all day-to-day activities of the hotel operation and demonstrates exceptional customer service.

Responsibilities and requirements:

• Oversee the daily operations of the hotel.
• Ensuring that all aspects of the hotel operation are meeting customer satisfaction standards, including cleanliness, maintenance, security, staff professionalism, and customer service
• Responsible for the interviewing, hiring and complete on-site training for all new employees along with any disciplinary and discharge of hotel employees according to company standards.
• Help maintain a compliant, safe, secure, and healthy environment by establishing, following, and enforcing policy and procedures.
• Ensure that deposits are made daily, except for the weekends.
• Forward all accounting information to Corporate every week to include night audit, deposit slips, unpaid invoices, and checks written from petty cash accounts with attached invoices.
• Assist/Conduct monthly department meetings to review the performance of the hotel along with answering any questions they may have.
• Oversee guest and employee incidents.
• Must be neat in appearance and wear Business Casual attire.
• Assist with staff performance reviews in accordance with company standards.
• Attend all required meetings and help complete tip reporting.
• Perform other duties as assigned by Management along with any additional training that may be required.

Qualifications and Education Requirements

• High school diploma or GED preferred.
• 5-7 years' experience in hospitality required.
• Must work well in stressful situations and maintain composure under pressure.
• Detail oriented and strong written/verbal communication required.
• Will need to be able to listen, understand, clarify, and resolve concerns/issues raised by employees and guests.
• Able to understand financial information, data, and basic mathematical functions.
• Must pass a background check and drug screen.

Physical requirements

• Must be able to stand for long periods of time.
• Able to lift, carry, push, and pull up to 35 lbs.

Disclaimer:

The job description is not an exhaustive list of all functions the employee may be required to perform. Valley Hospitality reserves the right to revise the job description at any time. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.