Restaurant Operations & Guest Experience Lead

Valley Hospitality; Columbus (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

Valley Hospitality is seeking a staff member to assist with the day-to-day food and beverage operations, ensuring exceptional customer satisfaction across shifts and service areas. You will participate in interviews, onboarding, and on-site training, while helping maintain sanitation standards and compliance with local liquor laws.

You will support inventory management, order supplies, and review menu changes with the General Manager absent.

Qualifications

• High school diploma or GED preferred.
• Must work well in stressful situations and maintain composure under pressure.
• Detail oriented and strong written/verbal communication required.
• Able to listen, understand, clarify, and resolve concerns/issues raised by co-workers and guests.
• Able to understand financial information, data, and basic mathematical functions.
• Must pass a background check and drug screen.

Responsibilities

• Assist with interviews, hiring and complete on-site training for all new employees according to company standards.
• Help maintain a compliant, safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards/regulations and local liquor laws.
• Assist with managing inventory, ordering of food, equipment, and supplies to include submitting any service requests.
• Review any menu changes/modifications with staff in the General Manager's absence.
• Must be neat in appearance and wear uniform with name tag provided.
• Assist with monitoring quality of service by visiting tables and respond to guest complaints in a timely manner.
• Conduct staff performance reviews in accordance with company standards.
• Attend all required meetings and help complete tip reporting.
• Perform other duties as assigned by Management along with any additional training that may be required.

Skills

Detail oriented

Written/verbal communication

Under pressure

Team collaboration

Education

High school diploma or GED

Job description

Valley Hospitality is seeking a staff member to assist with the day-to-day food and beverage operations, ensuring exceptional customer satisfaction across shifts and service areas. You will participate in interviews, onboarding, and on-site training, while helping maintain sanitation standards and compliance with local liquor laws.

You will support inventory management, order supplies, and review menu changes with the General Manager absent.