Hotel Operations Manager - Guest Experience & Growth

Courtyard by Marriott; Memphis (TN); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

The Courtyard by Marriott Memphis - East Park is seeking a high-impact hotel Operations Manager who will support all aspects of the property's operation including guest and employee satisfaction, HR, financial performance, and revenue generation.

This role assists the General Manager in leading the team to develop and implement property-wide strategies and ensures the brand service strategy is executed to meet or exceed guest expectations.

Qualifications

• High school diploma or GED; 4 years experience in guest services, front desk, housekeeping, or related professional area.
• 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in guest services, front desk, housekeeping, or related professional area.

Responsibilities

• Assists the General Manager in leading the team in the development and implementation of property-wide strategies.
• Verifies the implementation of the brand service strategy and brand initiatives to meet or exceed guest expectations.
• Builds relationships with key customers and is involved in the sales process.
• Verifies that all brand standards are maintained in each area of the property.
• Manages the operation of all property departments.
• Promotes Guarantee of Fair Treatment and Open Door policies.
• Verifies a viable key control program is in place.
• Maintains licenses and permits as prescribed by authorities.
• Provides a safe working environment in compliance with OSHA/MSDS.
• Manages finance and accounting functions, including accounts payable/receivable, payroll, and banking procedures.
• Reviews financial statements and performance data to identify cost reductions and improvements.
• Performs required annual Quality audit with GM and RD.
• Stays available/approachable for all employees.
• Leads by example with energy and enthusiasm.
• Coaches team managers and coordinates scheduling to meet guest and occupancy goals.

Education

High school diploma or GED

2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

Job description

The Courtyard by Marriott Memphis - East Park is seeking a high-impact hotel Operations Manager who will support all aspects of the property's operation including guest and employee satisfaction, HR, financial performance, and revenue generation.

This role assists the General Manager in leading the team to develop and implement property-wide strategies and ensures the brand service strategy is executed to meet or exceed guest expectations.