Assistant General Manager

Courtyard by Marriott; Memphis (TN); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

The Courtyard by Marriott Memphis - East Park is seeking a high-impact hotel Operations Manager who will support all aspects of the property's operation including guest and employee satisfaction, HR, financial performance, and revenue generation.

This role assists the General Manager in leading the team to develop and implement property-wide strategies and ensures the brand service strategy is executed to meet or exceed guest expectations.

Qualifications

• High school diploma or GED; 4 years experience in guest services, front desk, housekeeping, or related professional area.
• 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in guest services, front desk, housekeeping, or related professional area.

Responsibilities

• Assists the General Manager in leading the team in the development and implementation of property-wide strategies.
• Verifies the implementation of the brand service strategy and brand initiatives to meet or exceed guest expectations.
• Builds relationships with key customers and is involved in the sales process.
• Verifies that all brand standards are maintained in each area of the property.
• Manages the operation of all property departments.
• Promotes Guarantee of Fair Treatment and Open Door policies.
• Verifies a viable key control program is in place.
• Maintains licenses and permits as prescribed by authorities.
• Provides a safe working environment in compliance with OSHA/MSDS.
• Manages finance and accounting functions, including accounts payable/receivable, payroll, and banking procedures.
• Reviews financial statements and performance data to identify cost reductions and improvements.
• Performs required annual Quality audit with GM and RD.
• Stays available/approachable for all employees.
• Leads by example with energy and enthusiasm.
• Coaches team managers and coordinates scheduling to meet guest and occupancy goals.

Education

High school diploma or GED

2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

Job description

Additional Information

Job Number 26126897

Job Category Rooms & Guest Services Operations

Location 6015 Park Avenue, MEMPHIS TN 38119, United States VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Pay Range: $65,000-$80,000 annually

Bonus Eligible: Y

Job Summary

Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Verifies the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.

Candidate Profile

Education And Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

Core Work Activities

Assisting the Operational and Financial Management of the Property

• Verifies that all brand standards are being maintained in each area of the property.
• Verifies that all team members meet or exceed all brand requirements.
• Manages the operation of the all property departments.
• Promotes both Guarantee of Fair Treatment and Open Door policies.
• Verifies that a viable key control program is in place.
• Maintains current licenses and permits as prescribed by local, state and federal agencies.
• Provides a safe working environment in compliance with OSHA/MSDS.
• Manages all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures and PAF's.
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Complies with all corporate accounting procedures.
• Performs required annual Quality audit with GM and RD.

Supporting the Management and Development of Departmental Teams

• Stays readily available/approachable for all employees.
• Extends professionalism and courtesy to employees at all times.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations.
• Sets clear performance expectations with the General Manager.
• Assists team supervisors with constructive coaching and counseling.
• Solicits feedback for continuous improvement.

Managing The Guest Experience

• Extends professionalism and courtesy to guests at all times.
• Motivates and encourages staff to solve guest and employee related concerns.
• Provides excellent customer service by being readily available/approachable for all guests.
• Takes proactive approaches when dealing with guest concerns.
• Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.

Conducting Human Resource Activities

• Verifies that orientations for new team members are thorough and completed in a timely fashion.
• Takes proactive approaches when dealing with employee concerns.
• Verifies that property hiring practices comply with I-9, and EEO requirements and strives for a culturally diverse work place.

Performs other duties as assigned and needed.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.