Director of Operations

The Laura Hotel; Houston (TX); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Free lunch

Discounted parking

Travel benefits

Pet insurance through ASPCA

401(k) with employer matching

YouDecide program

Hotel Room Discounts

Medical insurance

Dental insurance

Vision insurance

Vacation, Sick and Holiday programs

Job summary

The Laura Hotel in Houston is seeking a seasoned Director of Operations to drive performance across Rooms and Food & Beverage, Finance, Sales, Marketing, Spa, and Repairs and Maintenance. You will lead the executive team to achieve guest satisfaction and financial goals, stepping in during the GM’s absence as needed.

Responsibilities include budgeting, forecasting, staff development, and ensuring compliance with brand SOPs while maintaining high service standards across the property.

Qualifications

• Minimum 3-5 years of management experience in hotels, preferably covering rooms and F&B.
• Strong computer literacy and financial management knowledge.
• Knowledge of hotel operations, marketing plans, safety programs, budgeting, and hospitality law.
• Excellent verbal and written communication; able to resolve conflicts.

Responsibilities

• Lead all operational managers to success on daily, weekly, monthly and annual action plans related to property strategic plan.
• Plan, organize, facilitate, attend, and/or participate in various hotel and departmental meetings.
• Ensure compliance of brand standard operating procedures and policies.
• Develop and manage execution of Rooms/Food and Beverage division budgets and revenue forecasts; implement controls for expense management.
• Ensure staff is utilizing labor management tools to schedule and control labor costs.
• Interview, hire, train, develop, evaluate performance, and take disciplinary actions when appropriate.
• As a member of the Executive Committee, help create and execute the hotel’s financial objectives.
• Comply with attendance rules and be available to work regularly; perform other duties as assigned.

Skills

Management experience

Rooms & F&B knowledge

Financial management

Verbal & written communication

Team leadership

Job description

About UsThe story of The Laura Hotel is inextricably linked to the steamboat of the same name which inspired the property’s rebirth. Just as The Laura once forged intrepidly ahead, navigating waters once thought impassable, our hotel will help to take Downtown Houston into a brave new future filled with culinary excellence, inspiring creativity, and opportunities for both business and pleasure too numerous to count. We are building our team with passionate, hospitality focused individuals who are looking to create a memorable experience for our guests. When you join the family, you also get the benefit of the HEI Loves culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from free lunch, discounted parking to travel benefits, and much more.Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply.CompensationSalary Range: $100,000.00 - $120,000.00 AnnuallyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? NoOverviewSupport General Manager in managing the Rooms, Food and Beverage, Financing, Sales and Marketing, Spa, and Repairs and Maintenance Departments to achieve the guest satisfaction scores, operating and financial goals of the owner. Act as General Manager in his/her absence when necessary.Essential Duties and ResponsibilitiesLead all operational managers to success on daily, weekly, monthly and annual action plans related to property strategic plan.Plan, organize, facilitate, attend, and/or participate in various hotel and departmental meetings. •Ensure compliance of brand standard operating procedures and policies.Develop and manage execution of Rooms/Food and Beverage division budgets and revenue forecasts. Develop and implement controls for expense management. Ensure staff is utilizing labor management tools to schedule and control labor costs.Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members.As a member of the Executive Committee for the property, the Director of Operations is expected to help create and execute the financial objectives of the hotel.Comply with attendance rules and be available to work on a regular basis.Perform any other job-related duties as assigned.Qualifications and SkillsMinimum 3-5 years of management experience, preferably in both rooms and FandB.Computer literacy and financial management required.Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.Able to resolve guest, supervisor, and associate conflicts.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.