Hotel Operations Leader: Revenue Growth & Guest Excellence

The Knoll Hotel Napa Valley; Napa (CA); On-site; USD 180,000 - 260,000; Full time

Job summary

The Knoll Hotel Napa Valley in Napa, CA, seeks an experienced hotel leader to manage operations, drive profitability, and maintain high guest satisfaction. The role oversees Rooms, Food & Beverage, and Engineering, with emphasis on RevPAR, EBITDA, and asset protection.

Responsibilities include strategic planning, staff development, HR oversight, and compliance with applicable laws and regulations to ensure superior service and financial performance.

Qualifications

• Bachelor's degree in Hotel/Restaurant or Business Administration or equivalent.
• Six+ years hotel management experience with two years in a similar role.

Responsibilities

• Lead operations across Rooms, Food & Beverage and Engineering to maximize profitability and guest satisfaction.
• Direct hotel operations to achieve profitability, protect assets, and maintain building standards.
• Develop annual business and marketing plans; monitor yield and revenue growth.
• Coordinate capital improvements and safety/compliance with laws and regulations.
• Oversee HR, recruitment, training, and performance management; manage payroll and expenses.

Skills

Leadership capability

Customer relations

Detail oriented

Communication skills

Budgetary analysis

Intermediate computer skills

Payroll/production control

Staff development

Education

Bachelor's degree in Hotel/Restaurant or Business Administration

Tools

Windows OS

MS Office

PMS

PBX

POS

Job description

The Knoll Hotel Napa Valley in Napa, CA, seeks an experienced hotel leader to manage operations, drive profitability, and maintain high guest satisfaction. The role oversees Rooms, Food & Beverage, and Engineering, with emphasis on RevPAR, EBITDA, and asset protection.

Responsibilities include strategic planning, staff development, HR oversight, and compliance with applicable laws and regulations to ensure superior service and financial performance.