Hotel Operations Leader — Assistant General Manager

druryhotels; West Des Moines (IA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Flexible scheduling

Hotel discounts

Free room nights

Mentorship and development programs

Job summary

Drury Hotels is seeking an Operations Leader in West Des Moines to inspire and guide our hotel team to deliver exceptional guest experiences. You will oversee all departments, ensure high service standards, and drive profitability through strong people leadership.

The role emphasizes coaching, training, and mentoring team members, with a focus on maintaining top-tier quality and guest satisfaction across daily operations.

Qualifications

• Minimum of one-year supervisory experience with demonstrated leadership success.
• Bachelor's degree in hospitality, business, or related field preferred.

Responsibilities

• Provide expert leadership across all hotel departments and lead on delivering exceptional guest service.
• Train, develop, and coach team members to achieve success in their roles.
• Deliver on key business metrics of quality, service, profitability, and team performance.
• Model quality assurance best practices and meet or exceed operational measures.

Skills

Leadership

Guest service excellence

Training and coaching

Team development

Communication

Education

Bachelor's degree in hospitality or business

Job description

Drury Hotels is seeking an Operations Leader in West Des Moines to inspire and guide our hotel team to deliver exceptional guest experiences. You will oversee all departments, ensure high service standards, and drive profitability through strong people leadership.

The role emphasizes coaching, training, and mentoring team members, with a focus on maintaining top-tier quality and guest satisfaction across daily operations.