Assistant General Manager - Housekeeping

druryhotels; West Des Moines (IA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Flexible scheduling

Hotel discounts

Free room nights

Mentorship and development programs

Job summary

Drury Hotels is seeking an Operations Leader in West Des Moines to inspire and guide our hotel team to deliver exceptional guest experiences. You will oversee all departments, ensure high service standards, and drive profitability through strong people leadership.

The role emphasizes coaching, training, and mentoring team members, with a focus on maintaining top-tier quality and guest satisfaction across daily operations.

Qualifications

• Minimum of one-year supervisory experience with demonstrated leadership success.
• Bachelor's degree in hospitality, business, or related field preferred.

Responsibilities

• Provide expert leadership across all hotel departments and lead on delivering exceptional guest service.
• Train, develop, and coach team members to achieve success in their roles.
• Deliver on key business metrics of quality, service, profitability, and team performance.
• Model quality assurance best practices and meet or exceed operational measures.

Skills

Leadership

Guest service excellence

Training and coaching

Team development

Communication

Education

Bachelor's degree in hospitality or business

Job description

Property Location: 5505 Mills Civic Parkway - West Des Moines, Iowa 50266

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth -Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being -Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement -Company-matched 401(k)
• Award-winning-Ranked among Newsweek's America's Greatest Workplaces 2025
• Incentives -Quarterly bonuses (we succeed together!) based on hotel results
• Incentives -This position is eligible for a semi-annual bonus based on hotel and company performance

WHAT YOU WILL DO

Expect to be appreciated for who you are and recognized for what you do. Smiles included. As part of Drury Hotels Operations Leadership team, you will:

• Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service
• Train, develop, and coach team members to achieve success in their roles
• Deliver on key business metrics of quality, service, profitability, and team
• Role model quality assurance best practices each day with the team and consistently meet or exceed all measures

WHAT WE EXPECT OF YOU

• Passion to serve others and exceed our guests' expectations
• Bachelor's degree in hospitality, business, or related field preferred
• Minimum of one-year supervisory experience with demonstrated leadership success. Hotel experience preferred