Hotel Operations Lead | Guest Experience & Team Growth

Redlands Residence Inn by Marriott; Redlands (CA); On-site; USD 71,000 - 74,000; Full time

Benefits offered by this job

Employee hotel discounts

Daily Pay option

Medical, Dental, Vision, 401(k), and利润

Paid Vacation

Job summary

Redlands Residence Inn by Marriott in Redlands, CA is seeking an Assistant General Manager to lead daily hotel operations and deliver exceptional guest experiences. This role focuses on team development, brand standards, and financial performance while driving operational excellence.

The ideal candidate has at least 1 year of leadership in hospitality, Marriott experience preferred, and a flexible schedule to meet business needs.

Qualifications

• 1+ year of hotel leadership experience preferred, ideally in a Select Service or Extended Stay environment.
• Assistant General Manager, Operations Manager, or Front Office Manager experience preferred.
• Marriott brand experience strongly preferred.
• Knowledge of hotel operations, scheduling, inventory management, labor management.
• Strong leadership, communication, problem-solving, and organizational skills.
• Valid driver's license.
• Flexible schedule, including evenings, weekends, and holidays as business demands.
• Associate degree in Hospitality Management, Business, or related field preferred, or an equivalent combination of education and experience.

Responsibilities

• Assist in leading the daily operations of the hotel while maintaining exceptional guest satisfaction.
• Supervise, coach, and develop associates to ensure outstanding service and operational excellence.
• Recruit, interview, onboard, train, and retain talented team members.
• Conduct brand-specific, operational, and safety training.
• Assist with scheduling, staffing, labor management, and payroll oversight.
• Support performance management through coaching, evaluations, recognition, and corrective action when necessary.
• Ensure compliance with company policies, brand standards, safety procedures, and operating guidelines.
• Resolve guest concerns quickly and professionally to create memorable guest experiences.
• Maintain accurate operational, financial, and administrative records.
• Assist with cash management, billing, reporting, and daily hotel operations.
• Support local sales initiatives and marketing efforts to maximize occupancy and revenue.
• Foster teamwork and maintain a positive, service-focused culture.
• Serve as Manager on Duty and perform the responsibilities of the General Manager during their absence.
• Support all hotel departments as business needs require.
• Perform all other duties as assigned.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Education

Associate degree in Hospitality Management

Tools

Scheduling software

Payroll systems

Job description

Redlands Residence Inn by Marriott in Redlands, CA is seeking an Assistant General Manager to lead daily hotel operations and deliver exceptional guest experiences. This role focuses on team development, brand standards, and financial performance while driving operational excellence.

The ideal candidate has at least 1 year of leadership in hospitality, Marriott experience preferred, and a flexible schedule to meet business needs.