Hotel General Manager: Growth, Guest Experience Leader

Opal Hotels Group; Wilson (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Quarterly Bonus potential

7 Paid Holidays per year

Medical, Vision, Dental and Supplement

401(k) package

Life Insurance policy benefit

PTO (Paid Time Off)

Employee Friends & Family Room Rate

Vacation Reimbursement

Job summary

Opal Hotels Group in Wilson, NC, is seeking a General Manager for the Hampton Inn & Suites Wilson I-95. You will lead hotel operations, drive guest satisfaction, and manage financial results to exceed brand standards and community engagement.

The role requires strong leadership, a track record of hotel management, and a willingness to work 50+ hours per week with flexibility. This position reports to the Director of Operations and may involve responsibilities in sales.

Qualifications

• High school diploma or higher-level education.
• 3 years hotel experience, with preferably 2 years of management experience.
• Must speak fluent English (other languages preferred).

Responsibilities

• Motivate, coach / mentor, and train team members, set goals and hold team members accountable.
• Provide feedback, rewards, and recognition to team members.
• Develop programs and initiatives to increase team engagement aligned with a service philosophy.
• Oversee HR related actions in accordance with rules and policies.
• Aggressively pursue revenue goals, utilize yield management and revenue maximization tools, and prepare and manage the annual budget to attain financial goals.
• Analyze financials to drive revenues, future profitability and maximum return on investment.
• Plan and execute monthly employee gathering.
• Inspect guest rooms and facilities on a daily basis.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

General Manager

A & G Full Time Hampton Inn & Suites - Wilson I-95, Wilson, NC, US

30+ days ago Requisition ID: 1663

General Manager

Lead a Team. Elevate the Guest Experience. Drive Results.

At Opal Hotels Group, we believe great hotels are built by great people. We're looking for an energetic and experienced General Manager who is passionate about hospitality, team development, operational excellence, and delivering exceptional guest experiences.

As the leader of the hotel, you'll have the opportunity to make a meaningful impact by building a strong team culture, driving financial performance, maintaining brand standards, and creating memorable stays for our guests. If you're a hands-on leader who thrives in a fast-paced environment and enjoys empowering others to succeed, we'd love to meet you.

About the Hotel

Hampton Inn & Suites Wilson I-95 is a 71-room Hampton by Hilton hotel conveniently located just off I-95 in Wilson, North Carolina. The property features complimentary hot breakfast and Wi-Fi, an outdoor pool, fitness center, business center, and meeting space. Located minutes from Wilson Corporate Park and approximately 15 minutes from downtown Wilson, the hotel serves both business and leisure travelers in a convenient interstate location.

What You'll Do

• Lead, coach, develop, and hold accountable a high-performing hotel team
• Oversee day-to-day hotel operations while maintaining strong visibility throughout the property
• Drive guest satisfaction, service excellence, and compliance with Opal and brand standards
• Manage hotel financial performance, including budgeting, forecasting, labor, operating expenses, profitability, and cost controls
• Partner with Sales and Revenue Management to maximize occupancy, ADR, RevPAR, market share, and overall revenue performance
• Recruit, develop, engage, and retain strong hotel leaders and associates
• Monitor hotel performance, guest feedback, online reputation, and competitive market trends and implement action plans as needed
• Ensure the property maintains appropriate safety, security, licensing, life-safety, and operational standards
• Build strong relationships with guests, associates, business partners, and the local community
• Foster a positive workplace culture centered on teamwork, accountability, recognition, and continuous improvement

What We're Looking For

• 3+ years of hotel experience with at least 2 years of hotel leadership or management experience preferred
• Proven ability to lead hotel operations and achieve financial, guest satisfaction, and team performance goals
• Strong financial acumen with experience managing budgets, labor, operating expenses, and hotel performance metrics
• Understanding of hotel revenue management, sales strategy, and key metrics including occupancy, ADR, and RevPAR
• Strong communication, coaching, problem-solving, and decision-making skills
• A hands-on leadership style with the ability to remain visible and engaged with guests and associates
• Ability to work a flexible schedule based on business needs, including weekends and holidays when necessary

Why Join Opal Hotels Group?

At Opal Hotels Group, we invest in our people and create opportunities for associates and leaders to grow both personally and professionally. As General Manager, you'll have the autonomy to lead your property while partnering with an experienced corporate team committed to operational excellence and hospitality.

Our benefits include:

• Quarterly bonus opportunity
• Medical, dental, vision, and supplemental insurance
• 401(k) with company-sponsored retirement benefits
• Paid time off and paid holidays
• Life insurance
• Friends & Family hotel discounts
• Career growth and advancement opportunities within a growing hospitality organization

At Opal Hotels Group, you'll join a team that values integrity, accountability, collaboration, and hospitality excellence. If you're ready to lead a hotel where your contributions make a difference every day, we encourage you to apply.

Performance Standards

Performance shall be measured by:

Topline Revenue and Market Share

Guest Satisfaction

Budget GOP

Team Member Satisfaction and Engagement

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Opal Hotels Group is an Equal Opportunity Employer.