Guest Experience Server — Elevate Dining Service

Mystic Marriott Hotel & Spa; Groton (CT); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid Time Off

401(k) Match

Travel Discounts

Commuter Benefits

Life Insurance

Wellness Program

Professional Development

Referral Bonus

Job summary

Mystic Marriott Hotel & Spa in Groton, CT is seeking an AM Restaurant Server to deliver courteous service, take orders, and ensure guest satisfaction in a contemporary hotel dining setting.

You will set and clear tables, operate the POS system, and coordinate with kitchen staff. Previous F&B experience and knowledge of POS systems are required; TIPS training is preferred. We offer growth opportunities and a supportive team.

Qualifications

• Previous food and beverage experience required or equivalent training.
• Knowledge of POS systems.
• TIPS certification preferred.

Responsibilities

• Take food and beverage orders and input them into the point of service system.
• Ensure overall guest satisfaction.
• Set and clear tables in dining areas.
• Stock service stations with items such as ice, napkins, or straws.
• Prepare guest check and, if appropriate, complete payment transaction.
• Perform other food and beverage functions such as bartending and bussing during staff shortages or peak periods.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Education

High School diploma or equivalent

Tools

POS systems

Job description

Mystic Marriott Hotel & Spa in Groton, CT is seeking an AM Restaurant Server to deliver courteous service, take orders, and ensure guest satisfaction in a contemporary hotel dining setting.

You will set and clear tables, operate the POS system, and coordinate with kitchen staff. Previous F&B experience and knowledge of POS systems are required; TIPS training is preferred. We offer growth opportunities and a supportive team.