Hotel Operations Leader - Guest Experience & Revenue

Hampton Inn Waldorf; Waldorf (MD); On-site; USD 70,000 - 110,000; Full time

Job summary

Hampton Inn Waldorf in Waldorf, MD is seeking an experienced Hotel Manager to oversee daily operations and drive guest satisfaction and financial performance. You will lead Front Desk, Housekeeping, Maintenance and other departments, ensuring brand standards are met and service quality is exceptional.

The role requires 3–5 years in hotel management, with preference for Marriott or Hilton experience. Strong leadership and budgeting skills are essential to manage labor, expenses, and performance

Qualifications

• Minimum of 3–5 years of hotel management or hotel operations experience preferred.
• Marriott or Hilton hotel experience strongly preferred.
• Knowledge of front office operations, housekeeping, maintenance, and guest service.
• Experience managing budgets, payroll, expenses, and financial reports.
• Understanding of occupancy, ADR, and RevPAR metrics.
• Strong leadership, communication, organizational, and problem-solving skills.

Responsibilities

• Oversee daily hotel operations, including Front Desk, Housekeeping, Maintenance, and other departments.
• Ensure compliance with Marriott or Hilton brand standards and operating procedures.
• Monitor guest satisfaction, respond to complaints, and implement service improvements.
• Recruit, train, supervise, and develop employees and department leaders.
• Prepare staffing schedules and manage payroll and labor expenses.
• Monitor hotel budgets, financial reports, operating expenses, and profitability.
• Track occupancy, ADR, and RevPAR.
• Work with sales and revenue management teams to improve occupancy and revenue.
• Conduct regular inspections of guest rooms, public areas, and hotel facilities.
• Ensure housekeeping and maintenance teams maintain cleanliness and property standards.
• Monitor vendor relationships, purchasing, inventory, and expense controls.
• Ensure compliance with safety regulations, emergency procedures, and company policies.
• Prepare operational reports and communicate performance results to ownership.
• Identify opportunities to improve guest satisfaction, employee performance, and financial results.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Budgeting & financial reporting

Staff development

Tools

Hotel management systems

Microsoft Office

Job description

Hampton Inn Waldorf in Waldorf, MD is seeking an experienced Hotel Manager to oversee daily operations and drive guest satisfaction and financial performance. You will lead Front Desk, Housekeeping, Maintenance and other departments, ensuring brand standards are met and service quality is exceptional.

The role requires 3–5 years in hotel management, with preference for Marriott or Hilton experience. Strong leadership and budgeting skills are essential to manage labor, expenses, and performance