Hotel Manager: Guest Experience & Profit Growth

Hampton by Hilton; Waldorf (MD); On-site; USD 90,000 - 120,000; Full time

Job summary

Hampton by Hilton Waldorf seeks an experienced Hotel Manager to oversee daily hotel operations, including Front Desk, Housekeeping, and Maintenance. You will ensure adherence to brand standards, drive guest satisfaction, monitor financial performance, and lead a team of department heads.

The ideal candidate has 3–5 years in hotel management, strong leadership, and a track record in budgeting and revenue optimization.

Qualifications

• Minimum 3–5 years of hotel management or hotel operations experience.
• Experience as Hotel Manager, Assistant GM, or General Manager preferred.
• Marriott or Hilton brand experience strongly preferred.
• Knowledge of front office operations, housekeeping, maintenance, and guest service.
• Experience managing budgets, payroll, expenses, and financial reports.

Responsibilities

• Oversee daily hotel operations across Front Desk, Housekeeping, Maintenance and other departments.
• Ensure compliance with Marriott or Hilton brand standards and operating procedures.
• Monitor guest satisfaction, address complaints, and implement service improvements.
• Recruit, train, supervise, and develop employees and department leaders.
• Prepare staffing schedules and manage payroll and labor expenses.
• Monitor hotel budgets, operating expenses, and profitability.
• Track occupancy, ADR, and RevPAR; work with sales to boost revenue.
• Conduct regular inspections of guest rooms, public areas, and facilities.
• Monitor vendor relationships, purchasing, inventory, and expense controls.
• Ensure safety regulations and company policies are followed.
• Prepare operational reports and communicate results to ownership.
• Identify opportunities to improve guest satisfaction, employee performance, and financial results.

Skills

Hotel operations

Staff management

Financial oversight

Guest relations

Leadership

Budgeting

Revenue management

Front desk operations

PMS systems

Safety/compliance

Tools

Microsoft Office

PMS software

Job description

Hampton by Hilton Waldorf seeks an experienced Hotel Manager to oversee daily hotel operations, including Front Desk, Housekeeping, and Maintenance. You will ensure adherence to brand standards, drive guest satisfaction, monitor financial performance, and lead a team of department heads.

The ideal candidate has 3–5 years in hotel management, strong leadership, and a track record in budgeting and revenue optimization.