Front Office Manager: Guest Experience Leader

Capitol Plaza Hotel; Grapevine (TX); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Career Growth & Learning

401(k) match

Health Coverage

Paid Time Off

DailyPay & wellness

Tuition reimbursement

Discount programs

Job summary

Atrium Hospitality in Grapevine, TX is seeking a Front Office Manager to lead the front desk team at Embassy Suites Grapevine. The role emphasizes guest service excellence, team leadership, and cross-department collaboration to ensure smooth operations and loyalty.

You will manage labor costs, uphold brand standards, and act as Manager on Duty to guarantee guest satisfaction. Requirements include 2+ years in front desk and supervisory roles, a high school diploma or equivalent, strong Microsoft

Qualifications

• 2+ years of front desk experience.
• 2+ years of supervisory experience.
• High school diploma or equivalent; degree a plus.
• Strong Microsoft Office skills (Word, Excel, Teams).
• Flexible schedule availability.
• Physically able to lift and move as needed.

Responsibilities

• Lead and inspire a team of front office associates, ensuring clarity in expectations and accountability in performance.
• Champion exceptional guest experiences by anticipating needs, resolving concerns, and building loyalty.
• Collaborate across departments to deliver seamless service and operational excellence.
• Drive financial performance by managing labor costs, controlling expenses, and identifying revenue opportunities.
• Maintain brand and cleanliness standards, stepping in to support operations when needed.
• Serve as Manager on Duty, ensuring smooth operations and guest satisfaction at all times.

Skills

Front desk experience

Supervisory experience

Microsoft Office

Flexible schedule

Physical ability

Education

High school diploma

Job description

Atrium Hospitality in Grapevine, TX is seeking a Front Office Manager to lead the front desk team at Embassy Suites Grapevine. The role emphasizes guest service excellence, team leadership, and cross-department collaboration to ensure smooth operations and loyalty.

You will manage labor costs, uphold brand standards, and act as Manager on Duty to guarantee guest satisfaction. Requirements include 2+ years in front desk and supervisory roles, a high school diploma or equivalent, strong Microsoft