Hotel Operations Leader: Guest Experience & Growth

Azul Hospitality Group; South Bend (IN); On-site; USD 90,000 - 130,000; Full time

Job summary

Aloft South Bend is seeking a Director of Operations to support multiple hotel functions, making independent decisions to meet business objectives. You will ensure service and product quality, guest satisfaction, and oversee the Guest Service program while managing HR and financials.

Requirements include 3-5 years of management experience, education level of a 4-year degree, and strong leadership with budget awareness. This exempt role reports to hotel leadership.

Qualifications

• Hotel Operations experience required.
• 3-5 years of Management experience required.
• Knowledgeable of loyalty programs, brand standards and hospitality industry systems preferred.
• Ability to provide and maintain a valid driver's license as the position may require.

Responsibilities

• Ensure service and product quality standards are met in all areas of the hotel.
• Maintain standards of guest services and a consistent positive guest experience.
• Oversee the Guest Service program and liaise between brand GSS and property.
• Ensure all staff duties are completed per policy and procedures.
• Assist with up-selling techniques to promote hotel services and facilities.
• Oversee HR matters including interviewing, hiring, training, coaching, and performance management.

Skills

Leadership

Customer relations

Communication skills

Computer skills

Education

High school or equivalent

Bachelor's degree or equivalent

Tools

PMS system

POS system

MS Office

PBX system

Windows OS

Job description

Aloft South Bend is seeking a Director of Operations to support multiple hotel functions, making independent decisions to meet business objectives. You will ensure service and product quality, guest satisfaction, and oversee the Guest Service program while managing HR and financials.

Requirements include 3-5 years of management experience, education level of a 4-year degree, and strong leadership with budget awareness. This exempt role reports to hotel leadership.