Hotel Operations Lead — Guest Experience & Team Growth

NoA Consulting; Mishawaka (IN); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Vision Insurance

Paid Time Off

401(k) Savings Plan

Employee Assistance Program

Job summary

Extended Stay America in Mishawaka, IN, is seeking a Team Lead to assist the General Manager in daily hotel operations and drive KPI performance. You will resolve guest issues, supervise hourly associates, and ensure safety and compliance with company standards, while supporting revenue growth and cost control.

The role emphasizes guest satisfaction, staff development, and operational efficiency in a dynamic hotel environment.

Qualifications

• Prior hotel experience is required.
• High School Diploma or GED or equivalent.
• Supervisory experience is preferred.

Responsibilities

• Provide guest service excellence and resolve guest issues.
• Assist GM in driving revenue and controlling costs.
• Train and supervise 8–15 hourly associates.
• Uphold safety and security procedures and brand standards.
• Support front desk coverage and other duties as needed.

Skills

Strong English communication

Team leadership

Guest service excellence

Multitasking

Operational oversight

Education

High School Diploma or GED

Tools

Property management system (PMS)

Job description

Extended Stay America in Mishawaka, IN, is seeking a Team Lead to assist the General Manager in daily hotel operations and drive KPI performance. You will resolve guest issues, supervise hourly associates, and ensure safety and compliance with company standards, while supporting revenue growth and cost control.

The role emphasizes guest satisfaction, staff development, and operational efficiency in a dynamic hotel environment.