Hotel Operations Leader: Guest Experience & Growth

ALH Corporate; San Antonio (TX); On-site; USD 80,000 - 120,000; Full time

Job summary

ALH Corporate in San Antonio, Texas seeks a General Manager to oversee all hotel operations, drive guest satisfaction, and manage financial performance. You will lead departments including front desk, housekeeping, F&B, and maintenance while aligning with the company’s mission and values.

The role requires strategic planning, strong leadership, and effective budget management to deliver exceptional guest experiences and sustainable profitability.

Qualifications

• Bachelor's degree in hotel/restaurant management or related field.
• Five years of related experience in hotel/resort operations.
• Equivalent combination of education and experience.

Responsibilities

• Oversee daily hotel operations across departments (front desk, housekeeping, F&B, maintenance).
• Ensure guest satisfaction by maintaining high service standards and resolving complaints.
• Monitor facility upkeep, cleanliness, safety, and regulatory compliance.
• Analyze financial reports to track performance and identify areas for improvement.
• Set performance goals and conduct evaluations.
• Foster a positive work culture that promotes teamwork and staff retention.
• Collaborate with sales and marketing to promote bookings and relationships.
• Manage budgets for revenue, expenses, and capital improvements.
• Implement cost-control measures to maximize profitability.
• Handle legal, insurance matters, risk management and safety procedures.
• Oversee renovations or expansions to enhance guest experience and revenue.

Education

Bachelor's degree in hotel/restaurant management or related field

Job description

ALH Corporate in San Antonio, Texas seeks a General Manager to oversee all hotel operations, drive guest satisfaction, and manage financial performance. You will lead departments including front desk, housekeeping, F&B, and maintenance while aligning with the company’s mission and values.

The role requires strategic planning, strong leadership, and effective budget management to deliver exceptional guest experiences and sustainable profitability.