Hotel Operations Leader — Guest Experience & Growth

Courtyard by Marriott Richmond; Richmond (CA); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Marriott hotel discounts

Health, dental, and vision insurance

Paid time off

Professional development and career成长

Job summary

Courtyard by Marriott Richmond Berkeley in Richmond, CA is seeking an experienced Operations Manager to oversee daily hotel operations and deliver exceptional guest experiences. The role requires hands-on leadership to manage Front Office, Housekeeping, F&B, and additional departments while upholding Marriott standards.

The ideal candidate will lead with a guest-focused approach, drive operational excellence, support team development, and collaborate with the General Manager to meet financial

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
• 3–5 years of hotel management or operations leadership experience.
• Marriott brand experience preferred; strong leadership and communication skills.

Responsibilities

• Oversee daily operations of Front Office, Housekeeping, F&B, and other departments.
• Recruit, train, coach, and develop hotel associates; conduct performance evaluations.

Skills

Leadership

Communication

Conflict resolution

Financial analysis

Time management

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Business Administration

Tools

Hotel PMS

Microsoft Office

Job description

Courtyard by Marriott Richmond Berkeley in Richmond, CA is seeking an experienced Operations Manager to oversee daily hotel operations and deliver exceptional guest experiences. The role requires hands-on leadership to manage Front Office, Housekeeping, F&B, and additional departments while upholding Marriott standards.

The ideal candidate will lead with a guest-focused approach, drive operational excellence, support team development, and collaborate with the General Manager to meet financial