Front Office Manager

Courtyard by Marriott Richmond; Richmond (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

Marriott employee travel discounts

Job summary

Courtyard by Marriott Richmond Berkeley is seeking an experienced Front Office Manager to oversee front desk operations and support AR/invoicing processes in a hospitality setting.

This role emphasizes guest service, team leadership, and operational organization, including managing group reservations and coordinating with sales and events teams.

Qualifications

• 2+ years front office supervisory or management experience in hospitality.
• Experience with group reservations, billing, and hotel accounting functions (AR/invoicing) required.
• Strong leadership skills with a focus on team engagement and culture.
• Familiarity with hotel PMS systems (Stay PMS, FOSSE, Opera, or similar).
• Excellent communication, organizational, and problem-solving skills.

Responsibilities

• Oversee daily front office operations, including front desk, guest services, and night audit
• Lead, train, and mentor front desk associates to deliver outstanding guest service
• Ensure efficient check-in/check-out processes and resolve guest concerns professionally
• Maintain compliance with Marriott brand standards and company policies
• Create and manage staff schedules, payroll, and coverage
• Oversee group reservations coordination with sales/events teams
• Monitor group pick-up, rooming lists, and billing instructions

Skills

Front office supervision

Group reservations

Billing & hotel accounting

Leadership

Communication

Organization

Problem-solving

Flexible schedule

Multitasking

Education

High school diploma

Hospitality or business degree preferred

Tools

Stay PMS

FOSSE

Opera

Job description

Front Office Manager

Courtyard by Marriott Richmond Berkeley
Richmond, CA

Full-time

Job Overview

Courtyard by Marriott Richmond Berkeley is seeking an experienced and service-driven Front Office Manager to oversee front desk operations while supporting financial processes including accounts receivable and invoicing. This role is ideal for a hospitality professional who excels in guest service, team leadership, and operational organization, including managing group reservations and coordination.

Responsibilities

• Oversee daily front office operations, including front desk, guest services, and night audit
• Lead, train, and mentor front desk associates to deliver outstanding guest service
• Ensure efficient check-in/check-out processes and resolve guest concerns professionally
• Maintain compliance with Marriott brand standards and company policies
• Create and manage staff schedules, payroll, and coverage

Team Leadership & Culture

• Promote a positive, inclusive, and high-performing work environment
• Driveteam engagement, morale, and retentionthrough coaching, recognition, and feedback
• Lead by example in professionalism, service, and teamwork
• Conduct staff meetings, training sessions, and performance evaluations
• Support employee development and address concerns proactively

Group Reservations & Coordination

• Overseegroup reservations, room blocks, and special booking requirements
• Review and execute group resumes (event details / rooming lists / billing instructions) to ensure accuracy and readiness
• Coordinate with sales and event teams to ensure seamless group arrivals and departures
• Monitor group pick-up, rooming lists, and last-minute changes
• Ensure proper billing setup, routing, and guest experience for group stays

Financial & Administrative Duties

• Manageaccounts receivable (AR), including tracking outstanding balances and follow-ups

• Prepare and process invoices for corporate accounts, group bookings, and extended stays

• Ensure accurate billing, folio reconciliation, and guest account management

• Coordinate with accounting on payments, discrepancies, and reporting

• Handle cash management, audits, and front office financial reporting

• Monitor guest satisfaction scores and online reviews; drive improvements

• Collaborate with housekeeping, maintenance, and sales teams for seamless operations

Qualifications

• 2+ years of front office supervisory or management experience in hospitality
• Experience with group reservations, billing, and hotel accounting functions (AR/invoicing) required
• Strong leadership skills with a focus on team engagement and culture
• Familiarity with hotel PMS systems (Stay PMS, FOSSE, Opera, or similar)
• Excellent communication, organizational, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Flexible schedule, including evenings, weekends, and holidays
• High school diploma required; hospitality or business degree preferred

Compensation & Benefits

• Competitive salary (based on experience)
• Health, dental, and vision insurance available
• Paid time off
• Marriott employee travel discounts
• Career advancement opportunities within the Marriott brand

About Us

Courtyard by Marriott Richmond Berkeley offers modern accommodations and exceptional service in the East Bay. We foster a welcoming environment for our guests and a collaborative, engaging workplace for our associates.