Hotel Operations Leader — Build Teams, Elevate Guest Experience

Hyatt House Portland/Downtown; Portland (OR); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with employer matching

Paid time off

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Tuition reimbursement

Daily pay

Jury duty leave

Job summary

InnVentures is seeking an Operations Manager for Hyatt House Portland Downtown to lead multiple departments and deliver exceptional guest experiences. You will hire, train, coach, and mentor staff while ensuring service standards and brand integrity are maintained daily.

You will also manage budgets, inventory, and scheduling, balancing guest needs with department productivity in a fast-paced environment. This role requires strong leadership and communication skills with a hands-on management

Qualifications

• At least 3 years of progressive experience in a hotel or related field.
• Previous supervisory responsibilities.
• Must be proficient in Windows, Company approved spreadsheets and word processing.
• Long hours sometimes required.

Responsibilities

• Hire, train, coach, schedule and mentor employees in multiple departments.
• Support employees and fill in as needed in all areas to ensure guests are receiving attentive and efficient service.
• Proactively engage in conversation with guests, seeking feedback about their stay.
• Apply problem solving skills to resolve guest and employee issues to their satisfaction.
• Inspect work performed to ensure quality is top notch and consistent with brand standards.
• Ensure safe working practices and procedures are followed by all employees while maintaining department productivity requirements.
• Oversee inventory, ordering and receiving of all supplies for your departments.
• Monitor departmental expenses including invoices for goods and services, as well as labor costs associated with department productivity and overtime.
• Maintain daily cash control and financial reporting, along with key control procedures.
• Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
• Support the goals of the hotel through teamwork and collaboration with all departments.

Skills

Supervisory experience

Hotel operations

Staff management

Communication

Multitasking

Tools

Windows

Spreadsheets

Word processing

Job description

InnVentures is seeking an Operations Manager for Hyatt House Portland Downtown to lead multiple departments and deliver exceptional guest experiences. You will hire, train, coach, and mentor staff while ensuring service standards and brand integrity are maintained daily.

You will also manage budgets, inventory, and scheduling, balancing guest needs with department productivity in a fast-paced environment. This role requires strong leadership and communication skills with a hands-on management