General Manager

Drury Hotels; Orlando, Northern (FL, KY); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Hotel discounts

Free room nights

401(k) matching

Quarterly bonuses

Promotions & career development

Job summary

Drury Hotels is seeking a General Manager to lead hotel operations in Orlando. You will oversee guest services across departments, mentor staff, and drive profitability while maintaining exceptional guest experiences.

Ideal candidates have a bachelor's in hospitality or related field and at least three years of supervisory leadership. This role emphasizes budget management, staff development, and continuous improvement in a dynamic hotel environment.

Qualifications

• Passion to serve others and exceed our guests' expectations.
• Bachelor's degree in hospitality, business, or related field preferred.
• Minimum of three-year supervisory experience with demonstrated leadership success.

Responsibilities

• Provide expert leadership across all departments of the hotel, leading guest service excellence.
• Recruit, train, develop, and coach team members to excel in their careers.
• Deliver on key business metrics of quality, service, profitability, and team performance.
• Assist in developing an annual operating budget and ensure hotel performance exceeds expectations.
• Model quality assurance best practices and meet or exceed all measures daily.
• Apply critical thinking to navigate challenges and drive continuous improvement.

Skills

Leadership

Team development

Budgeting

Guest service

Recruitment

Coaching

Education

Bachelor's degree in hospitality, business, or related field

Job description

Excited to grow your career?

We value our talented team members, and whenever possible strive to help one of you grow professionally before recruiting new talent to our open positions.

Our people make all the difference in our success.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025
• Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results

• Incentives - This position is eligible for a semi-annual bonus based on hotel and company performance

As experts in hotel operations creating memorable guest experiences, Drury Hotels Company's General Managers support our vision, core values and goals by taking exceptional care of our team members who take exceptional care of our guests.

WHAT YOU WILL DO

Expect to be appreciated for who you are and recognized for what you do. Smiles included. As part of Drury Hotels Hotel Operations Leadership team, you will:

• Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service
• Recruit, train, develop, and coach team members to excel in their career growth
• Deliver on key business metrics of quality, service, profitability, and team
• Assist in developing an annual operating budget and ensure the hotel meets and or exceeds expectations.
• Role model quality assurance best practices each day with the team and consistently meet or exceed all measures
• Apply strong critical thinking skills to adeptly navigate challenging situations, proactively address issues, and demonstrate commitment to continuous improvement

WHAT WE EXPECT OF YOU

• Passion to serve others and exceed our guests' expectations
• Bachelor's degree in hospitality, business, or related field preferred
• Minimum of three-year supervisory experience with demonstrated leadership success. Hotel experience preferred